Carl’s Jr. — Restaurant in Bend

First off I would like everybody to know that originally I had given this restaurant five stars as the food was good The service was good and the atmosphere was good I am now changing that to a negative five stars. I came into this location about a week ago and ordered two combo meals. There was no one in the restaurant and no one in the drive-thru and it took almost a half an hour to get my food. The restaurant staff kept looking at me and not making my food it was the weirdest thing I'd ever experienced in a fast food restaurant they would just stop with their doing and stare at me so I don't know what that's about. I'm hoping that a manager or someone from corporate will contact me The food that we received was not food it was dog food we had to throw it away The burger meat was not char-boiled it was definitely cooked in the microwave for sure no char marks the onion rings were not cooked they were still partially frozen and soggy those went in the trash and just so this restaurant cannot hide behind anything I worked for Carl karcher enterprises which is Carl's Jr and I know what their quality expectation is and whatever this was this night people need to be fired. This location is absolutely horrible stay clear of this location and whatever you do don't go across the street to McDonald's because they are 10 times worse That's how I ended up at this restaurant because McDonald's is even worse. And trust me they got their review just like this restaurant got its review I am a business owner here in bend Oregon and don't want to see any businesses get bad reviews but when this type of thing happens the public needs to know and so...

Best staff here ever! I came in with only $3 to my name and asked them what could I get for anything for only that much because it was every penny I had because my bank notified me they put a hold on my account for a $5200 charge that they were investigating for fraud (it was fraudulent) anyway that overdrew my account by $4900 so I only had 3 dollar bills I found in my pocket. I was on a road trip from Washington been on road for like 6 hours and hadn't eaten anything that day yet. This amazing staff got me a cheese burger for free! The sweet cashier said that just happened to her night before so she knew what I was going thru. She asked the manager and agreed to give me a burger so I could make it home driving safely and not pass out from hunger LOL . They even offered a deluxe burger with all the fixings! I just asked for plain burger with ketchup, I didn't need all the extras but appreciated these super kind people on such a stressful day! The burger was absolutely delicious too!!! 5 star service and, the world would be a much nicer place if there were more folks like these...

I've not seen nor eaten Carl's Jr in DECADES. Unsure of the roads and routes to get in here, with some traffic, was SSOOOO well worth the hassle. Drove thru and asked if they've still fried zucchini cuz it's been decades since I'd last been to Carl's. Yes ma'am, we do. Ordered that and double guacamole, bacon burger (HAVE to share with my 2 pups 🐶) Holy yummies, the fried zucchini was JUST as fresh and tasty as before, but the BURGER!! the meat has such good flavor! Charbroiled of course makes it incredible. Pups of course agreed fully (they'd the bacon and 1/2 the meat and cheese 🐾) The guy at the window was a doll when handing me the food, explaining the ranch was in the bag (understanding it's been decades and prolly didn't want me 1/2 way to the hotel and wonder). The entire experience was A+++ which is unusual for me to rave about a fast food...