Super 8 by Wyndham Bend — Hotel in Bend

⚠️READ THIS BEFORE STAYING AT THIS HOTEL⚠️ The Manager's name is Dawn and her "side kick" is Debbie. I have spent thousands at this hotel between seasonal work. I have always been an excellent, quiet, clean and respected guest and every hotel I stay at has great respect for me and loves seeing me come back as a result. Recently, I stayed at this hotel again for a week and when calling to book the room I was greeted in an extremely rude manner by the night desk agent, Jennifer. I did not even formally complain about this experience but simply mentioned it to the manager Dawn after being told by Debbie that I should mention the issue. In addition to the rude experience with Jennifer, I also mentioned the fact that she smokes weed on the clock and had no problem telling me about it in front of a new hire that she was training that evening. On 2/8, I went down to the front desk and was informed by Debbie that the manager said I was no longer allowed to stay anymore. I immediately knew something was wrong with this picture so I asked why I would not be allowed to stay anymore. Debbie said verbatim " because you complained". When I responded by saying "that's not a reason to bar me from the property", Debbie said " we reserve the right to refuse service to anyone". This is very important for any future guest to be aware of. No matter how much money you spend or how good of a guest you are.....if you complain about a staff member no matter how ridiculous of an unacceptable experience you have with them.... this management will likely ask you to leave. Now, let's all think about this for a moment. What business would run off excellent good paying customers because one of their staff treated them poorly??? One that's trying to cover something else up? Like overcharging guests? Surely the owner of this privately owned hotel is not aware that management is permanently running off excellent guests that spend a lot of money.... just because they mention the questionable actions of a staff member? There is something more going on here. In my opinion , something shady between Dawn and Debbie is going on at this property. I was informed today that they have done the same thing to several guests that were non problematic guests who had spent thousands at the hotel. One of those guests is the guest that warned me last year when I stayed that Debbie was purposely overcharging guests and possibly pocketing the money. I started to watch for discrepancy in what I was being charged and she was doing exactly what I was told. SEVERAL TIMES, she would try to tack a couple bucks on top of the total charge for the night and I would immediately point it out to her and she would apologize and change it no questions asked. Now, do the math here, if the charge was legitimate, she would have explained why it was correct. She immediately changed it every time. This is an obvious sign of it purposely being done. A dollar or 2 is hard to notice but if you get 20 or 30 customers to not pay attention to the discrepancy then it adds up quick. I was double charged by the manager Dawn and she tried to smooth talk and confuse me into thinking I owed the money for another night I was supposedly not charged for. The double charge was put back on my account then she double charged me again. My bank is still investigating these charges. I filed a police report with the local police department and Wyndham hotels is also investigating. I am also in the process of getting in touch with the owner of the property and several of the guests that had similar experiences. Don't let this property abuse you finacially then kick you out when you speak up about it. Document everything, find other guests they are taking advantage of and abusing then get in contact with the owner of the property, file police reports if needed and become part of changing the corrupt and unacceptable management of this property. We pay these people's paychecks by paying good money...

Super 8 Bend is the best hotel you can stay at! I travel the world and stay at many hotels but this has been the best stay yet! Everything is clean and in order! The stay was restful and pleasant but what made it special and significant was all of the staff! Everyone was so friendly and loving. Each one of them go above and beyond for the customers. I admire how they all want to serve and their hearts is to care for the others around them. I want to give a special thanks to: Cristina, Nancy, Ali, Leticia, Thaddeus, Pedro, Loyd, Steward, Elizabeth, Jonathan, Whitney, Vera, Jae, Dawn and Jennifer.

I also want to give an EXTRA special thanks to: Nancy,Leticia and Cristina - They are so full of love and hospitality. They cooked for us and invited us to have lunch with them 3 times. These woman work so hard and put extra effort in cleaning the rooms. Whitney- great customer service! She went above and beyond to what we needed. She is attentive to detail and met us right where we are at. It is truly heart-warming to receive great customer service from her. Vera- enjoyed her company! She has such a beautiful heart.. so full of love. You can see the love she has for others around her. She has a way of understanding people around her. I was so captivated!!! She really helped us so much. If you ever want to talk to someone… she is the woman! Loyd- Loyd is a good maintenance man! We enjoyed speaking with him and learning many things from him. Very knowledgeable and creative man.

And finally a great thanks to Dawn, the Manager. She is an absolute joy and full of personality! She is also an amazing manager! I can see the love she has for her employees and the way she leads! She is a woman who knows what she is doing. Her leadership is reflected in the way the hotel is run and also through the staff.

All the employees...

A Harrowing Tale of Captivity at Super 8: A Cold War of Comfort. (Good pool and hot tub with nice staff.)

I am currently being held prisoner at this Super 8, which — according to my captors (who are definitely Russian, despite insisting they’re just "very enthusiastic about Slavic hospitality") — is "top-tier Western luxury."

Let me be clear: it is not.

The decor looks like IKEA gave up halfway through assembling itself. My “suite” (Room 204, if you’re planning a rescue) features a bed that crunches when you sit on it — not due to snacks, but due to what I can only describe as emotional trauma embedded in the mattress.

There’s a faint smell of microwave fish that lingers like a ghost with unfinished business, and the wallpaper is either peeling or slowly retreating in horror.

They feed me continental breakfast daily as a form of psychological warfare. Cereal from the 1990s. Waffles with the texture of coasters. Coffee so weak I think it’s just bean-scented tap water.

They keep telling me, “This is freedom, American!” while showing me the one working vending machine and the indoor pool that has more algae than water. I tried to escape once but got lost in the hallway, which loops infinitely like a Soviet-designed maze of despair.

The WiFi? Let's just say I had to write this review using smoke signals and pigeon mail.

If anyone receives this message: tell my family I love them. And for the love of all that is decent, don’t book a stay here unless you enjoy light kidnapping and strong carpet odors.

On the plus side, the front desk staff smiles sometimes. Though I’m not sure if it’s kindness or just gas leaks.

Would not stay again unless under duress...