Osaki Japanese Cuisine — Restaurant in Bensalem Township

Typically time spent here is nice. However, I don't think I'll be going back. The food is average and the service has really gone lax. The last time my family and I went, it was early on a weeknight and we were the only people in the restaurant. We had 2 waitresses serving our table of 4. They would come to the table immediately after one another and obviously didn't communicate with one another. I could see the boyfriend was getting frustrated with constantly having to answer the same questions twice between bites.

The one waitress spent the last ten minutes of us eating asking if we wanted to-go boxes. When we were done eating dinner, the check was immediately in front of us even though I was looking at the dessert menu. I could understand if we were disruptive or were there for a long time but we were in and out within a half hour and my two kids were surprisingly incredibly behaved.

Then the check came and I noticed there was an upcharge on my bill for asking for fried rice with my meal. Even though I wasn't told of the charge, I understood until I realized my boyfriend and our 2 kids ordered meals that came with fried rice but asked for plain white rice instead. My daughter suggested next time getting white rice and she would get the fried and we'd trade. This may seem petty but I still feel one of the waitresses could have at least told us about...

We went there on Valentine’s Day. There were several open tables still when sitting down. There were 2 people sitting upfront and only 3 waitresses working. We waited 15 minutes before anyone took our drink order and then another 15 for our order to be taken. We waited 1 hour for our food as we overheard the front desk telling people at the front that they have an overwhelming amount of take out orders. While waiting for our food a man came up front and started complaining about the wait time (he was there before us). The woman at the front unprofessionally started yelling at him loudly and they started fighting. The man proceeded to walk up to the sushi bar to talk to the man behind the counter and was given a hand gesture to get away from him. The Women then got a phone call and started yelling at someone on the phone. when the food came, it was not the best tasting and not hot, it was warm. The sushi was good but nothing else. We are local and I will never go back. I can understand if they are busy and understaffed but the level of professionalism and customer service was horrible and the food quality was not worth...

We have frequented this place a good amount of times. The sushi offered is very good and the prices very fair. The one time we ordered hibachi instead of sushi and we were not impressed, very bland and luke warm. When we order out from here the sushi is always still good. Tonight, however, we ordered some sushi and things off the other menus. I ordered chicken katsu and shrimp fried rice, bf ordered beef pad thai and sashimi. We were told 20 minutes and we showed up 20 min later we ended up having to wait another 25 minutes for our food. When we finally got home we were both unimpressed. The Pad Thai was just okay, the top was covered in red pepper flakes everywhere. The shrimp fried rice was horrible. It was dry and for some reason spicy, I hate spicy food and have never had fried rice that was spicy. My chicken katsu was also superbly boring and bland and the sauce that came with it was some weird tangy/tart sauce; not the normal sauce I get when I've gotten katsu at other places. The Miso soup was also super salty. Overall it seems to be a great place for sushi but beware if you order anything else...