iScream — Restaurant in Berkeley

About two weeks ago, I took my family out for ice cream just before closing. The door was unlocked, the sign said "open," and there were people inside—who turned out to be friends of ours—so we went in and waited our turn. It wasn’t until we were being served that I noticed the two employees looked visibly frustrated and ready to go home.

We moved as quickly as we could, but once our order was already in progress, we were told they had technically closed. Had we been told that upon walking in, we absolutely would have left without complaint.

After paying, I noticed my friend—who ordered the exact same thing—received a noticeably larger portion. I had ordered two scoops in a cup thinking it would be faster than a cone, but what I received was significantly less than usual. I mentioned the discrepancy, and the young man responded with something like, “I'm in a hurry, we're about to close.” The woman added, “We’re closed.”

I asked, “What does that matter? Should I get less because I’m the last customer?” I my money worth less? To his credit, the employee did offer to give me more, but by then I was already upset and walked out trying to keep my cool... the ice cream is so good.

It shouldn’t matter if I’m the first or last customer of the day—I should get what I paid for. If I hadn’t noticed the difference, I would have walked out shortchanged. The more I thought about it, the more frustrated and upset I became. It felt unprofessional and dismissive.

That said, the ice cream is outstanding. I just hope management encourages staff to either clearly close the store at the posted time or treat every customer with the same level of care—whether it’s the middle of the day or one minute...

After a long hike in the morning with the sun's heat gently caressing my skin today was a day to have some ice cream. My friends and I went to iScream to wash down the sushi we ate down the street. When we got there I swear I would have continued walking if my friends did not stop me, it was a small store manned by one woman. She was super friendly and really patient with us trying samples of the our interested flavors. We all ordered a single scoop on a waffle cone; with the single scoop you have an option to combine two flavors which is a pretty sweet deal (no pun intended).

As for me I ordered dark chocolate which was the perfect taste of decadent chocolate. Their vanilla bean though was a POW of vanilla bean; I would have to say that came pretty close with the dark chocolate. The woman scooped all our ice creams then rang us up to $4.25 per cone, that is why I gave it a 4 star.

If one got a pint that would have been $6 (or maybe $16, I could have not been looking right) but $4.25 for a single scoop waffle cone. . . yeah even with the finest ingredients it charged as much as I would have paid at a nitrogen-ice-cream place. Would I go back here, of course, only to double check if the pint is $6; I dislike to misinform. I would go back on another occasion, don't get my wrong iScream has solid ice cream flavors, but for myself I like to take caution on my...

We all tasted the blueberry because it’s unusual to find and certainly looked very blue but… to be honest it didn’t taste enough like the fruit and so we all made other choices. I had strawberry and Mexican chocolate, both of which were exceptional, and the others loved their choices too.

We talked about the blueberry and concurred that it’s very difficult to capture the flavor, and that much of what we sense as blueberry flavor is really a bit of the mind playing a trick on us due to the unusual color etc. I’d also day that actual wild blueberries from the field in Maine taste 4x more intense than any blueberry I’ve ever had in California.. and so I totally give them a pass on the blueberry ice cream — nice try, and all the other...