Rita's Italian Ice & Frozen Custard — Restaurant in Berlin

I'm a frequent customer at Rita's. I would like to give a big shout out to Collen for the worst attitude and disgusting customer service. The time read 8:55pm when I pulled in. There were two customer waiting for their order. My daughter went to place an order and a young Male was ready to take it. I asked the young gentlemen if he was ok placing the order and smiled nodded to say yes when Colleen interrupted and said no! She said they were closed. She said the ice cream machines were shut off I told her the previous customer just left barely a second ago. She then proceeded to say the registers shut off exactly at 9pm. My daughters started crying and Collen made no attempt to help the situation. She just shut the window. Collen, I have waited in lines before for many many years and the registers do not shut of at exactly 9pm. I am not sure who trained you , but I suggest the manager to retrain you. And if It's am wrong and the registers have changed since 2 weeks ago then I suggest the company get current with times and fix...

Why have your hours online say it’s open from 2-9 when at 8:00pm the workers there didn’t even have the courtesy to tell the customers who were waiting there “Hey we are closing for the night” we all just were waiting in the rain while they moved around in side the booth knowing well that we were people there and ignored the customers horrible hospitality if you ask me.If the hours say 2-9 there’s not a single reason why they wouldn’t be able to serve customers at 8 if it’s 2-8 then update the sign on the building with that info it’s completely misleading and if they just so happen to close earlier then that don’t have customers standing outside like idiots say we’re not serving people anymore it’s...

Rita's always has great water ice and ice cream, but today's visit had great customer service. The girls working there were so patient and kind with us when ordering, even though my 7yr old didn't know what she wanted. Then we ordered her what we thought she wanted and it wasn't it. With no hesitation they offered to make it again in a different way. I still can't believe they did this. In no way did they do anything wrong with the order, but they cared more about my daughter being happy. So for me I will definitely return and recommend to this...