Gary's Wine & Marketplace — Restaurant in Bernardsville

I was shopping for sparkling wine on google. And saw a few different options, all in the $20-40 range per bottle, and I thought I had found someone that was slightly cheaper than Total Wine and highly rated, so thought I'd give it a try.

I clicked through to the Garys wine page for the bottle, it looked as expected and so I checked out, paid something like 24 for shipping and waited for my wine to arrive.

A few days later, the wine arrived, and it was 4 TINY bottles of wine.

I just spent $110 for 4 tiny bottles of wine.

I don't order wine online very often, so I went back to the website and didn't see any notes saying 'this is a half a bottle of wine' or 'there are multiple sizes, this is the small one' or an image indicating the size isn't normal (like other wine websites do). Just a picture that shows a bottle that appears full-size, and in black text in the corner a number of milliliters (no idea how many milliliters are in a normal bottle of wine).

Thinking this must be a reputable company, I called, and spoke with Christian from shipping.

Completely useless. Wasn't willing to do anything about it whatsoever, and said it was my problem to deal with as the consumer. Couldn't send it back. Couldn't refund anything. Literally there is nothing they can do.

I won't be shopping here ever again Support was awful. Literally couldn't do anything at all. I did some research and other websites have a clear section when you're buying wine that displays the size or sizes available, or a picture of a mini-bottle if you're buying a non-standard size. Gary's is displaying black text with a number with no clear indication that it is not a normal bottle of wine.

Wouldn't trust...

It's a little early in the season for me to be falling into white wine, but with Donna here, I've been sacrificing for her. She likes white. In any case. my stock of white was quickly depleted so I had read about Gary's curbside pickup and decided to try it. I went on their website and of course encountered difficulty, so I called them. A cheerful person understood my dilemna so directed me to their new website, set up just for these trying times. Gary's local.com, and she said site would walk me through process. Sure enough, it worked! They had pictures of the wines and that was helpful because I knew what I wanted, but couldn't remember the name. Lo and behold, my wine appeared! An added bonus is that I set up an account at Gary's. My order was placed (started off with only one case, just to be safe...) After they receive order, they email you, telling you it's processing, (took about an hour to complete). Got confirmation email...I was on my way, and I'm only a mile from Gary's. When I arrived, there were two cars ahead of me. One was already loaded and I watched second car being loaded. Jerks only got a bottle or two. As I pulled up, a young woman greeted me from a sefe distance. I responded by calling her "My Lifeline." Gave my name, she passed it on to her partner who ran inside and within minutes, wine was in my trunk and I was off. No contact because I had set up account, so you couldn't even tip these first responders. The only way this system could have been better was to have instant processing, that way I could have picked order up as soon as I hit "checkout" on site. Something tells me I found a new...

I have been a customer of Gary's Bernardsville since it opened. As of last night (2/8/17), I WILL NOT be shopping there anymore. I am a single father and entered the store with my 3yo son to buy my favorite beer that only Gary's carries. At checkout, I was 'greeted' by a very creepy male cashier with a blank stare. There was no 'Hello', or even a, 'Did you find everything you were looking for?' He proceeds to scan my case of beer while staring at my son, still without saying a word. I hand him my cash while my son & I continue to talk about Gary's automatic sliding door exit (he's 3yo, of course he's babbling about it, as he does with everything he observes). At this point, the cashier finally feels it is necessary to speak, not towards me, but at my son. In sarcastic annoyance, he loudly states to my son "Yes, yes it's an automatic door. Automatic, That's great. You have a greeaaaaaaat vocabulary." I was completely thrown off-guard. My heart sank for my son, and my anger and disgust still burn when I think of his disheveled face. Get rid of him, Gary's, before he costs you more business from long...