Firehouse Subs Berry Hill — Restaurant in Berry Hill

This restaurant has the worst customer service. I have never been to a Firehouse subs. A coworker ordered online and asked me to pick it up. I again had never been there or ordered online. When I walked in the door I saw a sign for "to go" orders so I went there. I waited several minutes and no one greeted me so I waved my hand and said hello to get someones attention. An employee looked up and walked over like I was annoying him. I explained I was there for an online order. He pointed to the bag and rolled his eyes and said its right there. I said is that everything he said yes. I grabbed the bag and began to walk out when another man said "HEY HEY HEY you need to sign the receipt". I said OK and signed it. I walked out and drove back to the office. When I get there my coworker noticed that chips and cookies were not in the bag. I called the store to tell them and they said you were supposed to grab them. I told him I asked if the bag I had was everything and you said yes. He replied yes that was all your sandwiches. You are supposed to pick them out yourself. I said why dint you tell me that when I asked if this was everything? He said you should have known. I said I wouldn't know cause I am a new customer. He repeats to me several times that everyone knows and I should have known. When I get back to the store I ask where do I get the chips and cookies and he point to the rack and says over there. I say OK what do I put them in? He huffs and turns around and grabs a bag and flings it at me. I gather my chips and cookies and leave. Just know, I will never eat at a Firehouse Subs again. I called corporate and they are informing the owner (which by the way manager refused to give me contact information for). The food was even that great. I only ate it because work paid for it and by now I was starving from driving around for over an hour back and forth to...

Tina and John are the awesome owners of this location! The food is fabulous...my favorite is the steak and cheese and they offer a variety of combos. They truly care about and appreciate their customers, making sure everyone is enjoying their experience. They are quick to make things right if there's a problem and the staff is super friendly. In most places good employee morale is due in large part to great management. I got to sample their soups today, and even though the chili is my favorite, the potato soup is quite delicious. As is the chicken and dumpling. Tina and John go the extra mile to make sure their food is prepared with care, especially for the young mac and cheese lovers. They don't overheat the pasta when they know little mouths will be eating it. That's above and beyond in my book. Not many franchisees can make their location a family stlye restaurant, but that is exactly what Tina and...

Firehouse subs became our “go to” sub stop several years ago. We always try to locate one even when traveling. About a year ago, we stopped in to the Thompson Lane store after hiking at Percy Warner Park. Oh. My. Goodness! While every Firehouse Subs deserves five stars, this location deserves 10! The staff and manager are top notch. They are so friendly and always go the extra mile to make sure your order is correct, you get your reward points, the restaurant is clean, and that you truly enjoy your experience eating there. And now on to the food. It’s so much better than every other Firehouse. The meat seems to be double what you get elsewhere as well as the cheese. The toppings are falling off the sandwich there’s so many. And it just taste so fresh. It’s gotten to where we don’t want to eat at any other location. Thanks for such a great dining experience and keep up...