Cake Brothers — Restaurant in Berwyn

I have ordered my wifes cake and now we ordered my sons cake and both time we have ordered strawberry and NONE OF THE CAKES SEPARATE ORDERS CAME WITH STRAWBERRY and we even have it oncthe reciept that we ordered with STRAWBERRY and nothing! First cake I paid $180 and it was missing the cream cheese and strawberry and this $300 cake was missing the strawberry unacceptable!! We have ordered cakes here for YEARS and these last 5 cakes they have MESSED UP !! i am done buying here and to top it off they dont do refunds only in store credit?! What am i suppose to buy with that more messed up orders?! STAY AWAYYY

FORGOT TO UPDATE !! They had the audacity to search me up and find out who my wife was and literally call her and try to convince her to tell me to erase the review THIS IS A WEIRD UNPROFESSIONAL BUISNESS AND WE HAVE COMPLETELY STOPPED BUYING...

Ordered a black heart cake for my sisters 35th birthday. The cake was beautiful and ready on time; however, the strawberries on the inside tasted rancid. They were bitter and disgusting. Only 2 slices of the cake was cut out because the taste was so bad. I called to discuss the issue with them and there was no resolve. They offered me a 15% discount on another cake, instead of fixing the problem. So basically the $115 I spent on a cake is down the drain and they want me to pay for another one. There was no empathy, no apologies or anything. There’s more than 90% of the cake left. The only thing the girl said was “no one else has complained about the strawberries” um, ok thanks for being accountable smh… I just want my money back because this is ridiculous. Horrible customer service. Horrible cake. 0/10 DO...

I’m really disappointed with the service at this bakery. My daughter-in-law always orders her cakes from here, and they’re always very delicious, which is why I decided to give them a try. However, my experience has been nothing but frustrating.

After filling out their online inquiry form, I called twice to follow up and was told each time that someone would get back to me by the end of the day. I never got a call back or an email. On top of that, I was informed it usually takes 4 to 5 business days for a response, but it’s been longer, and still nothing.

I live an hour away and didn’t want to waste my time driving there if the quote was out of my price range, but their lack of communication has been incredibly disappointing. While their cakes may be delicious, their customer service leaves a lot...