Papa Johns Pizza — Restaurant in Bessemer

Poorly run. I’ve given these guys 2 chances for delivery. The first time took them forever to deliver the pizza because the driver couldn’t find my house even when given step by step directions. Actually asked me to drive to the top of my neighborhood and meet them after charging a $4.99 fee plus tip. I finally had to go stand in my yard and talk them through each turn. Found out they were missing the turn because because they were speeding. I watched them speed past the turn twice not even looking. The second time I was on hold for 10 minutes waiting to place my order to then be told they aren’t doing delivery tonight. Really! A delivery pizza place just decided not to deliver on a Friday night. No explanation, Only pick up. They could have answered the phone that way and not wasted my time. Try any other location! This one does not have their...

I had a family emergency and left the house quickly. Ordered pizza and wings for my younger children at home. Placed the order at 6:45, with a 85-95 minute delivery time. At 9:25 my daughter called to let me know the pizza was never delivered. I called Papa John's and was told they tried to call me at 8:45 to tell me they were sorry, they didn't have any drivers. SERIOUSLY???? They thought it was ok to wait TWO HOURS to call and tell me they couldn't deliver my kid's dinner. Inexcusable!! For the record my phone rang. I had to leave the hospital to take food to the house. Made for a very late night on a school night and a LOT of unnecessary stress. This is not the first time we have had problems with this location. We will now be ordering all future orders...

This is the first time I've eaten at Papa John's in years. I decided to give them another try. Well I was again VERY disappointed!!! When I called to place the order the person was rude, and hung up on me after half our conversation . I almost didn't go get it. I get there to pick it up . I had to send my daughter in to get it and she said they where very rude to her told her she couldn't pick it up without a grown up. I had her tell them that I'm handicap and it was a fuss to get out. They finally let her have the pizza. I wasn't given a receipt. My pizza was a total let down. It was cold,hard, poorly made and just gross!! I was charged $34 and change for 2 pizzas that my family doesn't like. I HATE wasting money!!! I...