Dunkin' — Restaurant in Bethel Park

I just like to say. I come to this Dunkin D. Often because I like DDs and there a convenient location. But concerning my experience today... I ordered the same thing I order every time. Egg, Sausage and Chz Croissant. I'm not sure if there head pieces are "Always" faulty but, they ask me to repeat every request (this happens often). Also, Today... I ordered my regular Croissant with a Maple Bacon Croissant. I was given two Maple Croissant and one of the Croissants was old. I told them they got my order wrong and the Croissant was old. They then gave me what I ordered but burned the top half of my Croissant nearly entirely. After 15-20 min I finally received my correct order. After everything that happened, I asked to speak to a Mgr while recording the incident and proof of the burnt product; as they kept trying to apologize for everything I've said here within. We were given a refund but that's not the point. I'm asking, can someone look into there Customer Service & Team Building Etiquette within there performance, for Myself and other Patron's experiences. Thanks, and I hope that my next...

I’ve only gone here 3 times and I use the drive thru but all of those times they have been EXTREMELY slow. I went today just to get a refresher and my sister got a water, there was a person in front of us and it took them 15 minutes to get there food, they got there food and the lady was still sitting there as if the dunkin workers forgot something, while she was talking to the workers my family backed out of the drive thru because of how long it was taking. I am very upset cause I don’t know how all that stuff can take that long. Don’t get me wrong the drinks are good there but I’ve never...

Found a hair under my food. So freakin gross Side note: I am serious in utter disbelief that they would hire the workers that are working there. The group of teenage girls are completely rude. They don’t even say hi to you at the window and I have not seen one of them smile. They are unhelpful and it really just seems like they don’t care about what they are doing. They constantly mess up my orders. My advice to Dunkin: Hire people who are communicative and nice people. It’s really only the 3-4 teenage girls who work there who I always have a problem with. Everyone else...