Dunkin' — Restaurant in Bethel

This review pertains to the following Dunkin locations in Danbury: Newtown Road, Federal Road, Mill Ridge Road. I am a frequent patron of all three of these locations, going to the Mill Ridge location every day during the week, Mon - Fri, for years and years now. While the personnel at Mill Ridge are nice enough (special shout out to the morning manager, Luis, and Richard, who all go out of their way for their regular customers), the service is consistently terrible! I order on the Dunkin app, specifying how my coffee should be made, and it is wrong at least 75% of the time, unless it is made by the morning manager, Richard, or Luis, who all know me. As for the Newtown Road and Federal Road locations, the employees couldn't care less if you are standing in line or go through the drive through and they get your order wrong. They are rude and slow, and have no business being in the customer service industry! Dunkin needs to hire QUALITY, caring people who understand about CUSTOMER SERVICE, and they need to be trained properly to read an online order! An employee at the Newtown Road location over the weekend had no idea what I meant when I ordered my coffee with Thin Mints swirl, despite it being right on their menu! Train your...

Unfortunately I have to give this place a bad review ..the only employee that gets it right and she doesn't make you wait ten years is christina..she should be the manager there.i go there everyday.i buy a lot of coffee each week,and I get stuck there a lot waiting.the food really IS disgusting and unfresh...if I didn't love the coffee so much,I would never go there again ...if I could have given a zero for a rating I would have.THIS PLACE SUCKS ...AVOID AT ALL COSTS...I'm also going to contact your corporate offices so they know how bad this store sucks...25 minute wait for 4 coffees???? WTF IS WRONG WITH THIS PLACE???? If you mention any of this to the store manager,she'll just ignore it anyway...the girl had two coffees made and I refused to wait any longer and I walked out...she needs to be fired.....I'm not going to keep patronizing this...

Went through the drive thru around 5:45/6 am to get my daughter a donut before school. DEFINITELY SELLING YESTERDAY'S DONUTS. Very stale and hard....and half of the chocolate frosted was melted off already. Gross. Does this happen at every DD?

Went again today. NASTY NASTY HARD MELTED DONUTS. COST $2 and change per donut. Told them I wanted my money back. Was told "all the donuts are nasty...they don't have a cooler and they sit under the lights all day long". WTH. And then "I can't get your money back. Only the manager can open the register. I can't do that". Keep the money and keep your nasty donuts. Save your money and time. ...