Wendy's — Restaurant in Bethlehem

Going through the drive-thru at this particular Wendy's is one of the most painful fast food experiences I've ever had to deal with. I drive with GrubHub, so I don't have the option to just change my mind and drive away if the line is long. At least, not if I don't want my ratings to take a hit. No less than 4 times over that past 2-3 weeks I have had to wait over 30 minutes in line, with an average of 4-5 cars in front of me when I arrive (Until now, I never considered 4-5 cars ahead of me as a long line). The dining room closes at 8pm, leaving the drive-thru as the only option for food pickup. Which at other fast food joints (including other Wendy's locations) isn't usually a big deal. However, from my observations, this restaurant seems to only deal with one car at a time, from order point to handing over the food, waiting until that car has left before they move on to take the next car's order. This means it takes 5-10 minutes PER car, with little to no overlap in time. This seems to be why 5 cars take half an hour to move through the drive-thru. Now I am usually very patient, but the consistent extremely slow service has made it so that I don't want to accept order pickups from this particular restaurant, which is unfair to the customer ordering through GrubHub, as well as to whatever other driver has the misfortune of taking the order instead. I never go to this Wendy's to order food for personal consumption because of the extensive wait times. I can drive all the way to the Stefko Blvd Wendy's, order, and be eating my food before I'd even get to the ordering point and this Wendy's.

I gave 3 stars, because I know they are probably short staffed, and the food is usually hot and fresh, but to call this a "Fast food" place is laughable. Sit down restaurants get my orders to me (both personal and GrubHub) in less time than this particular Wendy's. I hope they are able to address...

One of my worse experiences ever at this establishment. I order my food on the app/ Ok mobile order. I ordered at 8:14pm and alright shouldn’t take no more then 5 mins just a biggie bag with a double stack. I get there like 2 mins after I order hoping it like almost done, Usually it’s fast. ABSOLUTELY NOT. WAITED 20 mins for my food and when I said no ice in my soda, Sprite peach with NO ICE, THEY STILL GAVE ME ICE and DONT even get me started how it tasted. Water down soda and I dump it out since I don’t like ice in my soda, the soda machine don’t have anything and I go to the front and ask the guy if any soda in the back so I don’t have any water down soda…. THEY HAVE NOTHING. So I paid for a biggie bag that comes with a drink and don’t even get a drink bc they have nothing inside the store, lost it after that, threw my cup away wall out Irritated and had to go across the street to the grocery store and buy a 2 liter sprite instead bc they didn’t wanna warn anyone or anybody that the soda machine is all out soda and only thing to basically get it water. Did not pay just to get water pay to get my drink. Also I order dine in, so I can eat there before I go to work… NO. They threw it in a bag instead of a tray with no napkins cool you know what imma just grab it and eat it inside my car because obviously they don’t have anyone with professional courtesy to tell people no soda, no nothing. So thank you Wendy’s for ruining my day and prolly won’t ever go to...

UPDATE 4/24: This Wendy's location has improved from my original review. Especially with regards to time to complete orders. Wait times are very reasonable now. They still have a high rate of leaving items off of sandwiches which still needs to be improved. However the managers and staff are always willing to make things right when brought to their attention.

ORIGINAL REVIEW: Has to be the absolute slowest Wendy's anywhere. Doesn't matter if you go inside to the counter or use the drive-thru. I always use the mobile app to preorder but that has no advantage at this location. You will still end up waiting forever. Tonight I placed my mobile order using the app. When I arrived there were about 12 cars in the DT and inside was locked. The wait in line just to get to the speaker box to let them know I was picking up a mobile order took 21 minutes. The wait from there to get to the pickup window and get my food was an additional 10 minutes. So 31 minutes just to make it through the drive-thru for a Single burger. If this were a rare occurrence that would be one thing, however this is the Norm at this Wendy's. The real kick in the nuts after waiting 31 minutes, I took a bite into my Single and it was completely cold, and they also forgot to put on the Tomato and Mustard. Thanks for nothing Wendy's Broadway, I guess at least you are consistent....