Subway — Restaurant in Beverly Hills

Ordered online and went to the store to pick up. Went in grabbed my food. Went home got a few bites in and both me and husband realized our sandwhiches were both made completely wrong. Called up to the store on valley mills, the girl working asked us what she wanted them to do about it, guess she was new or something. Just asked to have them re made if we brought em back up. She said she didnt know if she was able to do that. But to call back on monday. Mind you this was friday. But she said they manager would be in monday and would fix everything for us. We called monday and the manager was rude from the beginning and eventually said that if we came up there she would re make the sandwhiches for us, which was fine with us. And within about an hour she called back and told us she was not going to re make them for us that we should have just brought them back that night. We told her the girl working said not too. So we asked for her bosses number and are supposed to hear back today just think it was rude to tell us your going to do something and then call back and say nevermind. And not help us. We werent even asking for our money back. Just wanted the sandwhiches we paid almost 28 bucks for. Will never go back here again. Worst customer service I've ever dealt with in my entire life. So rude and...

Wanted soup for my niece since she is 2 years old and doesn't like meat. Was told that the manager doesn't allow the staff to sell soup on the weekend since it's doesn't sell. This time of year since the weather is cool, soup is a necessity. Especially for a child like my niece. We were told that the subway at the other end of valley mills & Bosque sells soup on the weekend. Don't you think that's kind of an inconvenience to drive a few extra miles for soup? Although Sherie the artist who we dealt with today is always very friendly and outgoing. She makes the best sandwiches at this location, the younger kids that work here, never pay attention or are too busy doing...

Came to get a sandwich close to the 10pm the little big Mexican female (she had a Apple Watch on with a tattoo quote along her forearm) was rude didn’t greet me or the man that came in after me, she was moving slow and had an attitude. You could tell she didn’t want to be there and if that’s the case don’t work in a food industry were you have to work with people! She also had her boyfriend in there just sitting at the table, as a ex employee of Sharon I know thats very unexceptionable! Get it together valley Mills!!...