Dunkin' — Restaurant in Beverly

Went through the drive through today and ordered "3 small smoothies, a medium black coffee, and a egg white Flatbread sandwich". With a snotty attitude, I was asked if there was anything else and I said, "Can I get a glazed donut?", the drive through guy replied (again with an attitude) "Next time you are going to have to come in because we don't do large ordered in the drive through". Didn't know that was a huge order but didn't want to send this guy into a mental meltdown so I told him to forget the donut and just give me the rest. If he thought that was a "huge order" we all should worry about him. He argued with the other worker inside before trying to smooth over his tone with me by asking what kind of coffee I wanted again. He made me a coffee with cream and sugar - not what I wanted (I found out after I drove off) and then the other female worker who was doing all the rest of the work (and was very sweet) gave me the rest of the order. I'm from out of town but if I lived here, I would stay out of the drive through lane and try avoid this...

Worst DD location I have ever been to. Went one time only, not sure if they are always like that I waited 20 minutes (there was only a family a head of me!) to order latte and ended up leaving because they don’t have any milk substitutes left (no oat, no almond and no coconut milk!) I greeted the cashier with a smile and says Hi to her after waiting 20 mins patiently waiting and she didn’t even greet me back! I understand that maybe they have shortage in staff and the employees are exhausted but at least put a sign saying you are out of milk substitutes so customers don’t waste their time. Don’t waste your time at DD and drive 5 minutes...

If I could give zero stars I would - what kind of manager cusses at a customer for unsubstantiated reasons? This manager has no people skills and her staff are following suit - not much of a leader - this so called manager ‘Deanna’ - is angry, foul mouthed, and unfit to be a manager- A growing trend- I am Finding more and more Dunkin’ Donuts owners hiring RUDE people - I guess the customer is always right is out the window, eh? What kind of establishment uses the F word when addressing a paying customer? Hopefully One that goes out of business sooner rather than later! The entire staff need a redo in customer...