ZenCha Cafe & Tea — Restaurant in Bexley

Zencha Cafe and Tea is undoubtedly one of the worst establishments when it comes to providing a satisfying experience for customers. From the lackluster service to the subpar quality of their offerings, there are countless reasons why anyone should think twice before setting foot in this cafe.

First and foremost, the service at Zencha Cafe and Tea is atrocious. The staff members are cold, uninterested, and seem to lack any semblance of basic customer service skills. Whether it's a simple request for an extra napkin or a more complicated order modification, they display an astonishing level of indifference and disregard for their patrons' needs. It is as if they expect customers to be grateful for their mere presence rather than providing genuine care and attention.

Furthermore, the quality of the food and drinks in this cafe leaves much to be desired. One would expect a place that prides itself on tea and coffee to at least offer a decent variety of flavors and blends. However, Zencha Cafe and Tea falls short in this regard. Their menu is limited, and the options they do provide are bland and uninspiring. The coffee lacks depth and richness, while the tea often tastes as if it has been steeped for hours on end, resulting in a bitter and unappetizing experience.

In addition to the lack of variety, the portions served at Zencha Cafe and Tea are shockingly small. It is not uncommon to receive a cup of coffee that is barely half full or a tea pot that yields only a few sips. As if the underwhelming taste was not disappointing enough, customers are left feeling shortchanged by the meager servings that simply do not justify the excessively high prices.

Moreover, the overall atmosphere of Zencha Cafe and Tea is far from appealing. The decor is dated and uninspiring, lacking any creative or cozy elements that would make customers want to linger and enjoy their time. The seating arrangements are uncomfortable, contributing to a rather unwelcoming ambiance. The lack of proper space and privacy also makes it difficult to hold a conversation or relax without feeling crowded and on display.

Finally, the hygiene standards at Zencha Cafe and Tea are questionable at best. The cleanliness of the tables, floors, and even the utensils is often neglected, leaving a strong odor and an overall unclean impression. Such disregard for basic cleanliness not only reflects poorly on the management but also puts customers' health and well-being at risk.

All in all, Zencha Cafe and Tea fails to deliver in all aspects that define a satisfying cafe experience. From the abysmal service to the lackluster offerings and uninspiring ambiance, it is evident that this establishment is far from deserving of any praise. Save yourself the disappointment and choose a different cafe where your money and time will be...

The atmosphere was very nice, but the service needs some work.

My friend and I arrived, the table was cleaned off quickly, and we were seated with Menus that stated the weekend Brunch was over at 5p on Sunday. The waitress who was greeting people when we arrived, came over and asked if we would like to get started with anything. We told her we would need to look over the menu first, and everything was cool.

The other waitress who cleaned our table sat at the open table next to us, and began to eat her Blueberry pancakes that she had already eaten most of and came back to. I commented to my friend how good they looked, and stated that I would get that. So we waited a bit, and we started to look around for our waitress. We saw her put a coat on, and walk right out the front door. My friend just looks at me, and I just think to myself, " Well hey, maybe she's just taking a smoke break, and will have someone else come over".

After 10 minutes had passed, we were looking around like what kind of service is this. Eventually, a waiter comes to our table after he sees us ginuwinely lost at what is going on. He asks us if we want to order, and we proceeded to tell him things we want off the weekend brunch list (that says it ends at 5p on Sunday. It's 4:09p. He said that brunch is no longer being served, and stated that we unfortunately were given the wrong menu. He apologizes, and hands us another menu. He states that he's just going to give us some time to look over the menu.

We just look at one another, and grab our things to leave. Overall, the place is very beautiful, but again the service needs work. I would just make sure the menu isn't misleading, especially to some folks who are hungry. Also, I would communicate with your team if you do have to leave just so the customers aren't left wondering...

My family and I have been going to Zen Cha for 4-5 years now. The positives: The food is absolutely fantastic, (tea is unmatched) and the atmosphere is wonderful as well. Although I can chalk up one poor service experience to nothing more than "it happens" But this time it was really bad. Our waitress served our food and came back one time to check on us which was nice. But then we were abandoned for 30+ minutes before I had to ask another person to help check us out. Our waitress went a took her break instead of finishing and helping us pay. She put her headphones on and was eating without looking up at us. I had to pull another person aside and ask them to check us out and get boxes. The name on our receipt for our waitress said "Annie" but I don't know if that was the girl who waited on us or who checked us out. It was very frustrating considering we spent $60 on lunch. Maybe she told somebody to take over for her but she didn't tell us somebody would be and nobody acted like they were supposed to help. Nobody apologized or seemed to care. This is the second time I've been abandoned by my waiter/waitress here. We expect good service when paying a lot for a meal in a finer dining establishment. Not sure if we will...