Juice Factory — Restaurant in Big Bear Lake

We are visiting the area for a family vacation and had decided to get some juices from here. The atmosphere was okay and did seemed to be loved my the locals. I was personally concerned about the hygiene of the staff after an odd interaction with an employee there. I had needed to was my hands as they were dirty, and had made my way to the bathroom. When I got to the bathroom I noticed there was no hand soap to wash my hands and had went to ask a staff member about it. She had told me I was an employee only bathroom but it was okay for me to use, I apologized for going in to the employee bathroom, but still inquired about the hand soap as I still needed to wash my hands. The employee told me there was Sanatize available to use instead, but I didn’t want to sanitize my hands as they needed to be washed. I asked about the hand soap again and that the dispenser was empty, to which the employee told me that “that’s why it’s an employee bathroom”. I was taken aback by that statement, kind of making me think that the staff there don’t wash their hands after using the restroom and prior to handling the food served there. I just decided to go back to my family and wash my hands once I was somewhere else and waited for my drinks. While the drinks of my family were okay, mine had not been. I had ordered an orange juice from the fresh juice section of the menu, and had been given a very foamy and green drink. Upon further inspection, I learned that I had been given an orange juice were the orange peels had been juiced instead and that there some green leaves or scraps floating at the top of my drink which made more unappealing. The drink was over all bitter and awful, and tasted completely of orange peels and I had to throw it away. I really wanted to like this place, but I am now unsure if we...

We paid $40 for two açaí bowls that were not only poorly made, but also completely disregarded our dietary substitutions. I specifically requested almond milk instead of orange juice due to an allergy, and the second bowl was ordered without peanut butter (substituted for almond butter) or chocolate almond milk (substituted for regular almond milk). What we received was the opposite: my bowl was overwhelmed with orange juice, and the other was drowning in peanut butter and chocolate, topped with a mere dollop of almond butter.

When we politely brought this to their attention, rather than take accountability, the owner tried lying to us — insisting the bowls were made correctly despite the very obvious and unmistakable flavors we were trying to avoid. As someone who regularly eats açaí bowls (in my city) and makes them at home, I know what orange juice, peanut butter, chocolate taste like. We won’t be returning.

Update in response to business reply July 19 2025: Thank you for your response. To clarify, after attempting to eat the açaí bowls in our car, my husband returned to your store and brought back what remained of his bowl. You offered him a refund, which he declined, stating that he no longer wanted the bowl. He then left the establishment and returned to the car. At no point was there any yelling or inappropriate behavior. Your claim that there was “screaming” is...

I LOVE this place but I’m continually disappointed with the service I receive.

I live up the mountain and am shocked they treat locals the way they do. I’ve been in the front of the line and the cashier took every order (including the 3 people behind me). And somehow everyone behind me would get their orders before mine. I know it’s usually one person behind the counter so I am always very patient, but it’s truly disappointing.

I’ve been here 10+ times, and sadly things like this happen 8/10 times.

Today I ordered 2 juices and an energy shot, I was the only person there. There was two employees but only one was working on my order, after 5 minutes a 2nd person came to order 4 drinks. The second employee stopped what she was doing and completed the order before my order was even done. When she was finished she continued stocking instead of helping complete my order.

I LOVE supporting this small shop, but they make it difficult when they serve people out of order, and favor certain locals. I stopped going out of my way for this reason. I hope management will retrain employees and provide fair service...