Petco — Local services in Big Bear Lake

I was very impressed by the customer service and attitude of Sarah at Petco in Big Bear - Ive been paying far too much for small tins of cat food at Stater Bros and Von's so I thought Id look in Petco and ask the experts to see if there was an alternative - I was welcomed as I walked into the store by the lady at the counter ( Sarah ) then I asked if they had a cat food that was wet with delicate flakes as both my cats are fussy and like that type of food - Sarah showed the food that would be good and healthy for my cats and explained the ingredients to me which I thought was very professional - Sarah explained the best deals for me going forward then asked how much I was paying for my cat litter and told me the best way going forward was to go with Petco's refill method which I will using in the future saving me money again ( Thank you ) lastly Sarah noticed I had two Petco reward cards so she rang a number and combined them both to one and explained the rewards system to me - I have been to Petco many times but no assistant really explained how it worked - Thanks to Sarah who was very precise I was able to activate my account properly and save a few more dollars - today I was a very happy customer - Sarah is a credit to Petco it is easy to see she likes animals and us Humans alike - Thank you Sarah and thank you Petco for your professionalism - and cats loved the food by...

Alissa was amazing and very knowledgeable about there products my dog just had surgery and she was extremely helpful to help me find the correct Elizabethan collar for my dog and price matched what I had found on Petco website and saved me soooo much money especially since I just had to pay for my dogs surgery anyone who's animal has had surgery knows how expensive that is.... and her saving me soooo much money was a blessing I will be returning to this store in big bear lake CA to do all my shopping for my 2 fur babies to get a bunch of other items ESPECIALLY SINCE THEY WILL PRICE MATCH OFF THE PETCO WEBSITE !!!!!!! This is truly customer service at its finest again thank you Alissa and I hope I spelled your name correctly thank you for all your time and help finding my items and finding the items that I will be back to get in 2 weeks FINALLY A STORE WITH REAL CUSTOMER SERVICE ACTUALLY TAKING ME TO THE ITEMS WAS GREAT CUSTOMER SERVICE😁🐾🐾🐾🐾 🐾🐾🐾🐾 I WON'T SHOP AT STORES WHERE THEY JUST SAY IT'S OVER THERE AND OR NOT EVEN GIVE YOU THE ISLE OR sometimes you get THEY THINK IT'S ISLE 5 OR 6 this is your workplace and job and soooo very happy with this Big Bear CA store that they STILL BELIEVE IN CUSTOMER SERVICE AND TAKE YOU THERE AND GIVE YOU THERE KNOWLEDGE JUST LIKE IT USE TO BE ... and still should be thank you very much for helping me and being soooooo...

I went to this Petco to get choke chains and poo disposal bags. I was in a rush and wanted to know where these items were, The sales clerk said that they were down an aisle to the left. I had trouble finding them and the selection of choke chains was inadequate. I found two choke chains that could work and as I proceeded to check stand, an aggressive German Shepherd growled and lunged at me. This dog was on a leash and the owner held the dog in place. I was so frustrated and scared I wanted to leave the store and go to Vons instead but my friend insisted we take care of this transaction at Petco. The situation was in a tense place: me needing assistance and the German Shepherd...