WorldMark Big Bear — Hotel in Big Bear Lake

I am deeply disappointed and outraged by the appalling business practices of this hotel. Despite booking a room well in advance and confirming it just days before my arrival, I was summarily informed upon arrival, after a grueling journey through a snowstorm with my infant and toddler, that my reservation had been inexplicably canceled.

Not only did the hotel fail to provide any prior notification of this cancellation, but they callously shifted blame onto a supposed booking agency, which, upon investigation, denied any knowledge of such an action. It's clear that this establishment prioritizes the interests of its timeshare owners over the well-being of its paying guests, evicting us at the last minute to accommodate someone else.

Despite initially claiming that my reservation had been canceled, it was later revealed that the hotel did indeed have a room available for us for the night. Shockingly, the general manager refused to release the room, citing an impending arrival of a timeshare owner the following day. In the face of midnight and freezing conditions, the humane and sensible course of action would have been to allow us to stay. Instead, the GM callously prioritized the interests of a future guest over the immediate needs of a stranded family. This blatant disregard for basic compassion only adds to the reprehensible nature of this establishment's conduct.

Stranded at midnight in freezing temperatures, with nowhere to shelter my exhausted family, I can only describe this experience as a nightmare. Whether we're left to sleep in the lobby or they call the authorities and we sleep in a jail cell, the fact remains that this hotel's negligence and shady dealings have left us in a dire and distressing situation. All woeful visitors that experience this negligence to follow suite and stand your ground. This company cannot treat us as second class citizens.

I implore anyone considering staying here to think twice before supporting a business that treats its customers with such blatant disregard and callousness. This is not just bad service; it's a flagrant betrayal of trust and basic...

Worst experience ever. We booked this hotel 3 months in advance for our party or 9 for the 2 bedrooms unit. I’ve been reading online recently about how this hotel has cancelled their bookings on the last minute and was really nervous that it will happened to us. So I called the hotel reception 3 days prior to confirm my booking. They said everything was confirmed and good. Then on the day of our arrival, the hotel informed me that my booking is cancelled! I was sooo upset. How can a hotel run their business like this and still be in business?!? It was so stressful for our party of 9 to find accommodations on the same day, and it was for a weekend too! We were driving to big bear on the mountains trying to get signal and find appropriate accommodations. I called the hotel and they didn’t even give us appropriate explanations, basically blaming on the 3rd party. The hotel clearly overbooked their rooms and randomly chopped bookings. I should have listened to the reviews and look for another hotels. Apparently this happened frequent recently. Bc other groups we know booked the same hotel and when they were at the receptionist, they also saw many angry guests that also got cancelled on the same day.

Take my honest advice, book elsewhere. Even if you confirmed your reservation, this hotel would still cancel on you. Didn’t think it will happened to me but it...

BAD SERVICE, BAD EXPERIENCE WITH THIS PLACE. We booked the reservations through Expedia. We got there and we were told there was a red flag on the reservation. The front desk person rudely told me to call extra holidays at that point she didn’t even asked who I had booked with. So rude. She didn’t explained anything. I called Expedia instead because I used them for this reservation. They told me that my reservation was canceled because they were over booked. WAS THIS MY PROBLEM IN THE FRIST PLACE?? NO, I had paid for my reservation in full and the services weren’t rendered. The money was taken from my count. We all took time off from work for a family gathering. Very disappointed I drove 3 hours to get there. I had bought food, lift tickets, snow gear for this terrible disappointment. NOT NICE. And the staff at the front were rude. They were just cutting off people by saying, “call this number” and they’ll read a number to the guest. No sense of caring. I have used worldmark from third party reservation sites but this one gave me the worse experience experience. I spent 2 hrs talking to the person from Expedia to accommodate me and place elsewhere but he could not find us a place that met our needs. We had to drive back. So upsetting. If I booked this place and paid for I should’ve been honored the services. VERY UNHAPPY. VERY UPSETTING FOR THE...