Big Cherry Brewing Company — Restaurant in Big Stone Gap

Overall a great experience; would recommend anyone give it a try!

Pros - Appetizer (charcuterie pretzel with beer cheese) was really good.

The burgers we all tried were wonderful. They were more of the "smash" style. I thought the jalapeno burger I got could've benefitted from an addition of sweetness to balance out the heaviness of the cream cheese and acidity of the pickled jalapeno but it was honestly the best burger I've tried within this area.

The sweet potato waffle fries were fantastic!

Our waitress was very kind and apologetic for the longer wait time we experienced even though she didn't have to be.

I'm not sure if she was the owner or the manager but a woman that seemed to be on staff there was super friendly and got a coloring sheet and some crayons for our toddler who was getting antsy.

Cons - We did experience a pretty good wait time on our food. It was roughly 30-40 minutes after finishing our appetizer that our entrées arrived. However, the waitress explained they were training some new staff in the kitchen so I can understand. Honestly though it was worth the wait!

The dessert options we tried (we ordered the Basque cheesecake, NYC cheesecake, Chocolate torte, and the olive oil citrus cake) were kind of a letdown when compared to the appetizers...

Been to a lot of breweries all over the world, this one didn't strike me as anything special. The seating area and bar are a lot bigger than it looks from the outside. Plenty of room for gatherings, parties, etc. So much space they could've put in a pool table or some dart boards. There's nothing to do there besides drink and eat. I left early because I was bored. There's only three or four tvs behind the bar with nothing special on. Asked for a beer menu and it was kind of limited on locally brewed beer. One thing that peaked my interest was there isn't any ABV numbers for any of the beers on their list; had to ask for that information as I had a rough day and was looking to take the edge off with a high ABV double IPA or Belgian Triple. Staff was friendly when you walked in, but that's it. No conversation was had with any patrons even though there were only five people there at 1830-1900. Probably would've had a better time if there were self-service taps with swipe cards and an outdoor seating area. I didn't try any food, seeing the beers were slightly overpriced, so figured the food would be the same. The place...

If you go, check your bill. Actually, it doesn't matter if you check it, they still won't fix all of it. I ordered a burger that came with bacon, and then ordered another plate that came with fries. Got the bill, and I was charged for an order of fries and for adding bacon to my burger (that already came with bacon on it?). Brought it up, I was told the system would not let them ring the burger up any other way and that the meal didn't come with fries. They took the $3 dollar fries off but pretty much told me I'd have to deal with the extra charge for bacon (that already was supposed to have bacon on it).

Also, on Sundays, don't go before 2pm if you want their regular menu. They only offer 2 burgers on their "Brunch" menu.

Staff was not friendly when they were told about the extra charges. Tried to say that iI am just having a rough day, and that there must have been typos on thier menu.

On a previous incident, they also added a 5 dollar tip onto my card transaction (after a cash tip). After noticing on our bank statement, the manager refunded the added tip after...