BW Blacksmith Bistro & Kiosk — Restaurant in Billings

Really disappointed with how expensive these guys have gotten lately for the quality. Prices have went up, but the quality has not improved. The order is almost always wrong or doesn’t look like the menu picture. It’s cheaper to go to Starbucks and get a Venti drink and a cake pop than it Is for most of their drinks in the smallest or medium size at Blacksmith. Very frequently wait times are long enough to make you worry about whether they’ve forgotten about you or not, and on a couple of occasions they have actually forgotten and I’ve had to remind them.

I have wanted to support Blacksmith being a smaller business and closer to my work, but I have had so many bad experiences now with drinks being made inconsistently and them not having things in stock often. In the last year I’ve ordered the same drink three times, the first time it was great, second time tasted horrible, and third time it tasted good but was only half full - looking nothing like either of the times I’ve ordered before. It seems like employees don’t have any consistency in training or learning the menu.

I should probably stop trying at this point, but as a sleep deprived mom to a newborn and older kiddo desperately need the caffeine. If there was anywhere closer I would be going there instead, but had kept going to BS for the convenience.. now that prices have went up so much, it just doesn’t...

I have waited 15 minutes for French toast and then tried to cancel my order due to the wait and the wouldnt refund my money. Then I gave them another chance and the drink was good. They had a Halloween contest to get more likes and followers and recognition on Facebook but then didn’t award the 3 prizes that they initially said they were giving away. A scam?? Perhaps. If they can’t follow through with their advertising, how will they follow through with their product. I reached out 3 times about the contest and they didn’t answer even one inquiry. They had a cookie giveaway posted on Facebook at a grand opening but then didn’t follow through with that. Lots of lack of follow through. I was a regular customer for burgers and or drinks, but the lack of follow through was maddening. I will tell as many people that I told about the awesome burgers. Very disappointed and THEY WILL NOT ADDRESS ANY ISSUES IF YOU CALL OR MESSAGE. The issues go...

Alejandra, Sierra and Amber are absolutely incredible and contagious….

The customer service each of these baristas give is different than any other we’ve experienced…

Not only do they have the dedication & expertise to make the most delicious beverage for you.. Craving hot or cold, coffee or tea, a 5g energy drinks or a simple soda you can be confident that you will experience a little taste of heaven in your mouth!..

Blacksmith Coffee Company has become a standard morning ritual, in large part because of the unmatched customer service, the happy “hey there my friend, how are you” when the kiosk window opens even in -15° weather, ALWAYS, ALWAYS a highlight & jumpstart to our work day!.. Thank you..

Be prepared for an experience that can truly impact your coffee cravings & life as well.. You are all so appreciated!..

They deserve 10 ⭐️ stars ⭐️...