Golden Phoenix West — Restaurant in Billings

My family and I have been ordering from here for a very long time. Every time the service has been good, the portions have been spot on and the food has been amazing. This year we decided to treat our entire family to this amazing place we love for Christmas. I called ahead of time and told the lady that I would be placing a very large order for Christmas. She had asked me to order early Christmas because they would be busy, no problem. Went to the restaurant the night before with our order printed in hand. I ordered what should have been a ridiculous amount of food to make sure everyone got fed well. Paid for our order the night before and even gave a 10%+ tip for the hassle even though we took care of our order early and picked it up ourselves. Christmas night my wife, daughter and mother in law went to pick up the food at the time we had scheduled. When the lady brought the food out, my wife new right away it didn't look correct. My wife began checking the order and the lady became upset and angry. Told my wife to move out of the way and to go check the order at a table. My wife was not down to deal with her anger, grabbed the food and left. When my wife arrived home, we unpacked everything. The portions they gave us were about half the normal amount we had gotten every time before. Two of the items we had ordered were not in the box the lady gave my wife. Every time we had ordered before we would get bonus items with our order depending on how much we spent. I called the lady and explained the issues we had with the order. The lady just started repeating over and over again that the reason for everything was because it is very busy and she kept saying she was sorry. She offered to make it for us and we could come pick it up or she would refund us for the two items. Considering we live 25 miles away from the restaurant, I chose to be refunded and be done with dealing with her. The food was amazing tasting as always. I have zero complaints in that category. The portions were complete b.s. and barely fed my family. I should get the same portions every time I order. Your restaurant being busy is a horrible excuse. I paid the same damn amount this time for each item as I had every time before. The lady treating my wife like trash because she wanted to check our order before she left is unacceptable. If anything when someone purchases from a place often, then purchases a big order and spends a huge chunk of money at your restaurant, you should treat that customer well. This I am pretty sure will bring that customer back and that customer will more than likely spread a good word to others about your restaurant. Instead the restaurant chose to handle the situation the way they did. Will we ever be back? Probably not. Did the restaurant gain more customers from the 20+ members of my family I treated with your food? Nope! Will I or anyone from my family spread the good word about how amazing your food is? Sadly again, nope. Will I and members of my family tell people how disrespectful your service was? We promise that we all will. For all your lack of hospitality, shorting us on our portions, and never having our entire order, I give you this review. Take care and...

Placed order online for delivery. Received an order confirmation immediately. Waited for an hour and called just to make sure order was o.k. The gal told me it was on the way. Waited for another half hour and called back to see if there was a problem. The lady proceeded to argue with the kitchen with me on the phone in Chinese and eventually came back to me and told me "I don't see order". I asked her what do you mean you don't see order? She told me again "I don't see order. I guess this was her way of telling me that she didn't respond to my order that was placed on line. There was no apology, no I'm sorry we missed your order, no nothing. I said just forget the order then. Needless to say we were not too happy at this point. The lady on the phone was very unfriendly and sounded like she could of cared less if they were the ones that made a mistake or not. Never again...

Went for dinner last night and was slightly surprised that it was so quiet in there (New Years Eve and all). There were only 2 other tables. The service was very slow, although the waitress was very nice. It took probably 15 minutes just for her to come over and take our order. Then 15 minutes for our soup to come out. They only had enough hot and sour soup for 2 bowls so I said I would take the dumpling soup...that took another 15 minutes. My husband, son and our friend ordered sushi as an appetizer...they didn't make my husband's, so that was another 10 minutes waiting for that. Food finally came out, an hour after we ordered it. We ate and it wasn't the greatest. Very unflavored. Boxed up our leftovers and headed home. All 3 who ordered sushi were puking within 2 hours of leaving there. We used to enjoy eating at Golden Phoenix but will definitely...