India Grill — Restaurant in Billings

This used to be my favorite place for delicious Indian food. Unfortunately, due to a terrible experience, I will be taking my business elsewhere. My sister placed an order for takeout for me to pick up after work. I gave them my name when I got there, and was told that it wasn't quite ready yet. When it was ready, I paid (not knowing what was ordered or what the total should have been, because again, my sister placed the order), made a couple of stops on the way home, and finally got home with our meal. As soon as we started opening the boxes my sister knew it was not the correct order. I immediately called the restaurant and told them that they had given me the wrong order, despite having provided them with my name, which my sister had put our order under. I asked if I could bring the food back and get the correct order. The man on the phone said that it had been too long and the food they gave me was no good to them now (insinuating that had I brought it back earlier, they would've re-used it??), and that I paid for it, so, "it's not like you didn't get something that you paid for." I responded by telling him that, yes, I did pay for it, but it is not what my sister had ordered, nor was it what we actually wanted to eat. He said that they could take our order again and have me come back to get it, and pay the full price for it. This was their mistake for giving me someone else's food to begin with, and after a long day at work, I still offered to bring the wrong food back. They should have sent someone to my house with the correct order free of charge. I guess good customer service is just too much to ask...

I ordered food for delivery at 5:42 and didn’t get it till 7:56. After placing the order I get a text saying the restaurant was busy and would be delivered between 6:50 and 7:00. I thought that was fine I would wait. At 7:10 I call the restaurant wondering where my food is at. And the lady just said it was 5 minutes out, I thank her and hang up. 15 more minutes go by and still no food. I call again and she lets me talk to the owner who says “what do you want me to do? That order was done along time ago and I gave it to my driver?” He said he would call the driver and call me back. By this time I’m impatient and call him back because he didn’t call me like he said he would after talking to the driver. He just said the driver was having car problems and would be there soon. Finally the driver comes at 8 and says sorry about the wait. I said no worries car problems happen. Which she then gave me a funny look and said there was no car problems when I came to work my boss said take this delivery right away to the hotel. I’m so mad he straight up lied. I check my food which is cold and they were missing my chai tea. I call the owner again and said there was no car problems and confronted him about lying, my chai missing, and my cold food. I told him I wanted a refund or something to be done. He said he would refund me 40% and he would call me when it was done. He never refunded me and didn’t answer the phone when I tried to call before they closed. I’m not impressed in the least, and wouldn’t recommend...

My husband and I had dinner there today. It was the first and last time! I don’t know who the manager is at this restaurant, but this person should be fired otherwise this business will close soon. We were there around 5 pm and we were the only customers. I can tell you how you could improve the service. The room is so dark that it is impossible to read the menu and look at the pictures on the walls. If you are saving so much, then at least guests should put a candle on the table, it will add light and create an atmosphere. Secondly, cloth napkins and plastic dishes are incompatible things! The portions are large but of little use. It would be better if you served the food on traditional metal plates with several small sections. Thirdly, you have Americanized the food so much that my Indian cuisine is much more Indian than yours. People go to an Indian restaurant to eat Indian cuisine and not something tasteless. Fourthly, paying $60 for a couple of chicken dishes and a cup of rice is unacceptable, guys! The table was dirty even though we were the first customers for dinner today, this is unacceptable and disgusting. It is not expensive to keep it clean! If you want to keep this business, you have to do something guys otherwise people will stop...