Sonic Drive-In — Restaurant in Billings

I actually wasn’t even here for myself, I was doing a door dash order, but had an awful experience and won’t be back.

I got to the store Sunday night around 11:15 PM. I was supposed to be picking up two orders. The first one came out a little slow, but not a big deal. The second however took forever and I didn’t even end up getting it.

When I first arrived the manager, I assume, came out and explained to me that there was an error on the order when it came through and they couldn’t see what was actually on the order. He took a picture of my phone and said he would get the order started.

About 15 minutes goes by and a girl comes out with the first order. I ask her how much longer she thought the other order would be. She said it would be about 10 minutes. I asked her what the hold up was and she said that she had to call door dash to figure out what the order was before they could start it. I explained that the guy had already taken a picture of the order and that it wasn’t necessary. She said that they were short staffed and that’s why it was taking so long. I pointed out that they had been able to serve everyone in the drive thru line, which was almost out onto the highway, while I had been sitting there waiting. She turned and said, “you can always leave”.

My blood was boiling. Not only have I never gotten such a rude response from anyone in a customer service position in my life, I’ve worked in customer service position through out my life. But on top of that, it’s not like I was just being inconvenienced, it was costing me money. Between the amount of time I sat there waiting and the lost tip since I never ended up receiving the order, it ended up costing me well over $25.

Never the less, I continued to wait. Because if I had left like the girl suggested I wouldn’t be compensated for all that wasted time, of course unknowing that I was never actually going to receive my order. I waited over 10 minutes since that was the amount of time the girl told me the popcorn chicken still needed. Again it’s not ready, so now I go inside to see what is happening. No one answered any questions and they told me I had to go outside. I did and the manager came out to talk to me again. On a side note, the state of the kitchen when I saw it was absolutely disgusting, and I have been making sure to tell people about it, and discourage them from spending money at this location.

He started to explain to me how they were short staffed and that’s why that happened. First of all, in my actual job I also have had trouble getting enough staff, so I do know how it is. But they didn’t get through everyone else’s orders and wait to put my popcorn chicken in at the end because they were short staffed. They managed to get everyone elses’s order out, so it’s not that they were short staffed, it’s that they forgot about it he ordering, and instead of just apologizing and admitting their mistake they proceeded to argue with me and tell me how they apparently don’t want my business. It’s a very interesting business model, and one that I am more than happy to oblige them on. Not only will I not pick up anymore door dash orders from sonic, but I also won’t be personally spending money at that sonic anymore, which I did go to frequently. They also lost business that night because even after I waited another 5 minutes it still didn’t come out, and it was 11:55 and they were closing and my shift was ending so I had to leave and get the other order that they had given to me 25 minutes prior to the customer, although extremely...

Have you ever had one of those days where you thought to yourself, "Boy my day hasn't been bad enough so I should do something to make it worse." Well if you have felt that way this Sonic is the place to go. You're almost guaranteed to wait an absurd amount of time for them to even answer the intercom after you pushed the red button.

Once they answer (if they answer) you'll be greeted by an intercom that sounds like a white noise machine is beating the heck out of a family of racoons and the raccoons are losing, a volume so loud starbucks across the street knows what you're ordering, or so low you think you've gone deaf.

Next you'll request something and through a muffled speaker you either hear them say they don't have it, have you repeat is so many time you're all but certain they are hinting you should pick something else, or what I can only explain as a sound I'd compare to the horrific cries of Chewbacca combing out dingle berries while holding a megaphone.

Now, if all the planets align and the angels kiss you, your order may come out before they close for the night.

Then the food. Oh how the sonic food has went down faster than the stock market over the past couple years. You'll either get really good food or food that taste so bad that even your pets will call the SPCA if you try to feed it to them. No middle ground. It's either very good or something that violates the Geneva Convention.

For the love of all that's Holy never and I mean NEVER expect to see salt or any condiments. They'll find Bigfoot and Nessie playing poker with the Santa before 3 consecutive people get condiments in their bag.

Why do I go there you are probably asking. For which I will refer back to the beginning. I go when my day hasn't fully pushed me to the point thst I hate humanity but...

TL;DR - nothing we ordered was made right nor fresh, cheeseburgers without cheese and random fixings added to non special orders and a kids hotdog meal that wasn't fit for animals.

Easily one of the worst fast food experience I've had. They were not busy yet cars in the drive through were pulling out of line instead of waiting, that should have been my first sign to turn around but I ordered anyways. 3 number 1s, 1 number 3, and a kids hotdog meal. It took 3 separate times of repeating my order for them to get it correct, then a 30 minute wait for our food, again, they were no where close to busy, when we finally got our food, we are missing one drink. Asking for the drink we already paid for, we were treated to eye rolling then had to sit for another 5 minutes for it. Finally, with food in hand, we head home, excited to finally eat after being on the road all day only to find out 1 out of the 4 cheeseburgers was made with the cheese and vegetables that come on them, the other 3 were missing cheese and looks like we got whatever they felt like putting on them because none of them were missing the same things such as one being covered in mayo with 3 pieces of shredded lettuce, one with nothing but a tomato, and one with only pickles and lettuce. None of our food was ordered anywhere like that but that's not the part that was horrifying. The kids meal and I'll repeat that in all caps to make sure you see it. THE KIDS MEAL The hot dog kids meal was completely shriveled and off colored with an odor to it. This part of our meal was so disgusting, I didn't feel right feeding it to the dogs, let a lone my youngest son. There was no way they missed the quality of the hot dog, this means their employees just don't care what food they feed to even their most...