Dairy Queen Grill & Chill — Restaurant in Billings

I will never go back to this Dairy Queen!! I personally went in and ordered a birthday cake for my sons party. I talked to the manager and explained what colorers I wanted. I was very specific. She was busy and I guess she didn’t pay attention to what I described to her. When I went into to pick up my cake they brought out a complete white cake with no color except the name in blue. I wanted blue trim etc., so I had to wait till they scrapped off the white to add my blue. It was so frustrating!! The girl I talked to went to see if she could give me a discount. Well out barrels the very loud manager telling me she did not make a mistake and told me we had a conversation she remembered well. Well it escalated from there. She was shocked I questioned her and looking at all her employees and customers very loudly made noises and raised Both arms in the air. . Like can u believe this customer! She did it several times! Talk about being humiliated and embarrassed. She thought I was hostile, but I couldn’t get a word in!! She asked what I expected and I told her, well now a discount or free cake. She did give it to me, loudly with sarcasm and disgust. I never been so humiliated by a person in a business before like that! Don’t get a cake there it won’t be right and you’ll face humiliation!! They lost a...

Dairy Queen will always hold a soft spot in my heart, it's where I've gotten ice cream with my family for years and they've never disappointed.

However, taking a critical look at the restaurant, they have excellent store services and a decent customer experience. The food in general is honestly not that great, though to be fair that is more of a DQ Corporate fault, as the food is often prepared well by the workers but the results are always lacking and bland themselves.

Nonetheless, the ice cream is top notch with a wide array of flavors and options that change with the seasons yearly, so when it comes to soft serve their repertoire is top-notch.

The customer service is fairly decent. I've seen them make plenty of mistakes here and there, but they always aim to make it up to the customer whenever a mistake is made.

The workers are nice and efficient, and the atmosphere is well-maintained both inside and around the store. Overall, a rather good experience for a fast...

I ordered the 1/3 burger meal deal, the chicken strip meal deal and a burger on the side. She asked what sauce we wanted then we checked out. She didn't read the order back or give us the receipt, when I got my bag it had two chicken strip meal deals. We thought since she didn't ask what sauce I wanted, she rang up the burger deal. She didn't. Then when I went back to the counter to just get a different sauce so they didn't have to remake my order, there were four teens juat standing back there not doing anything. I said excuse me, they looked over and continued to talk and not help me. I finally got one of the older workers to help, i asked for sauce because i got the wrong order and she said oh youre missing something? No. I just want sauce for my order...