Margaritaville Restaurant — Restaurant in Biloxi

This place is an absolute disgrace. We tried twice on our trip and was a complete waste both times. Starting with Thursday night, we walked to the bar as we always had before when Landshark was open and stood patiently waiting for the bartender as he was busy helping another customer. As I do anytime I enter a room I scan my surroundings and I noticed there was about 5 people at the bar all with drinks minus the customer being helped and me and my girlfriend. Another couple walked up about 5 minutes after us and asked if we ordered and we responded no we were still waiting. Fast forward about 15 minutes and we finally ordered (the 4 of us mind you because as the bartender said “I don’t want to make another trip to this side”) NOT MY PROBLEM THATS YOUR JOB! It was at this point that more people began to gather around the bar approx 12-14 people. I noticed the manager standing by the kitchen door scanning the bar and instead of helping the bartender he proceeded to follow another employee on the gaming floor and let his bartender drowned. Once we got our drinks I asked to start a tab and was shockingly told told NO! By the bartender, I said excuse me? He said I had two people walk out no more tabs. Again, NOT MY PROBLEM that’s your job, you’re a bartender deal with it! So after a brief exchange and I made the suggestion that I leave my card he reluctantly started a tab. That’s not how you run a bar especially in a busy place like margaritaville. Fast forward 2 days later we decided to give them another try for lunch with a friend of ours, we wait 10 min for a table, with 4 open tables and 1 being cleaned.....already off to a bad start. Our waitress mumbled and we could not hear her speak at all, she looked mad at the world, put a smile on your face do your job or go home! After we order and get our food (about 20min, not too bad right? Just wait....) I had to ask our waitress and another waitress for napkins, our waitress disappeared for 15 min after that, the other waitress went outside to a storage closet and came back about 10 min later and asked if we still needed napkins, NOPE GOT THEM MYSELF FROM THE STATION YOU WALKED AWAY FROM WHEN I ASKED. Well now I need silverware.....10 min later and after asking another waitress I once again got it myself. The pizza was ok, I’d rather hunt brothers from the gas station, but I ordered an Italian sub. When that arrived it actually looked really good, when I picked it up to eat I discovered what a joke of a sandwich it really was, store bought packaged meats, room temperature cheese and a urine sample amount of dressing on a hoagie roll cut completely in half so EVERYTHING fell out on the plate as soon as I picked it up. Hence why I needed silverware. So I left the inner workings of my sandwich on the plate where they fell, the roll strait that came strait out of the bag, no effort to toast or make it appear you did more than open a bag of bread and put it on my plate and waited for the waitress. Approx 20 min go by and she finally comes back and asked if we were ready for the check, never checked on the food or our satisfaction but she was ready for us to leave. So I paid the $70 dollar bill and took my plate up to the bar where I saw the manager running to the kitchen I hollered and asked if he was the manager and he responded “Yeah” I dropped the plate and voiced my frustrations only to get a deer in the headlight stare from a clueless yuppie. He never offered an apology, or ANYTHING! And let me walk away. THIS IS PISS POOR CUSTOMER SERVICE! I will never set foot in this place or Margaritaville again! We have been loyal Margaritaville customers the last 4-5 years sometimes twice a month taking a trip down to the coast. My complaint with Margaritaville: if someone takes a “complaint report” you should at least get the customers information so you can research the loyalty of your customer and validity of the complaint See review for Margaritaville...

I attended Margaritaville Resort Biloxi with my children for the second time on Saturday night, June 30, 2018. We arrived at the kiosk in "Escape" around 8:25. After paying for 4 cards to enjoy ourselves for my daughter's birthday celebration, we walked in "Landshark Bar and Grill" so that I could purchase a beverage. My two youngest children went to a table and began playing. My older 9-yr old daughter sat in a stool to the right of me at the bar. I immediately told her she had to get down, until I looked to her right and saw a family sitting next to her, with a young boy around her age or a little younger, sharing a stool with his mom at the bar. (They were Caucasian...yes, race actually matters in this situation and I ABSOLUTELY HATE that it does because I don't teach my children to see color...keep reading.) The bartender, a stocky Caucasian male with short brown hair and glasses, walked over and asked if I needed to see a larger menu (I was looking at a placard with about 5 drinks on it). I told him yes and he returned with a full menu. He stood there in front of me waiting on me to decide which drink I'd like. I took a little while to look over the selections, then finally chose the "Pink Cadillac." He returned with my beverage. At this time, the family to our right was getting up to leave. Once they were gone, he tapped on the counter and told my daughter that she "...could not sit at the bar unless she was 21." She looked as though she thought she were in trouble and slowly got down. I told her to go over to the table with her sister and brother. I then pointed to my right and asked the bartender, "Did you happen to say the same to the little boy that was just sitting right there AT THE BAR with his mother?" He just stared at me with a blank look and refused to answer my question. I was already extremely offended that he'd addressed my CHILD vs me as the ADULT! I got my money out of my purse to pay for the drink and said, "I just need to know. Did you NOT just see that little boy sitting right next to us at the bar?" Again, he just stared at me and refused to answer. It was at this point that my blood began to boil and I wanted to just leave and never return! However, my daughter's father was just arriving to join us and was already downstairs parking. So I kept my composure as to not spoil her night by having to deal with management and this situation of OBVIOUS AND BLATANT race and sex discrimination by their employee. How could he not have seen the little boy sitting RIGHT NEXT TO MY DAUGHTER at the bar when he'd just walked over there more than once and even stood there while I looked over the menu? Why would he address my CHILD instead of ME? Why would he wait until that family left and then tell my child she could not sit there because she was too young, yet say NOTHING to the Caucasian family at ALL? There was a time span of about 3-5 minutes from the time I walked up to the bar and finally walked off. During that time, he could have made the same comment to the little boy or his mother; but he didn't. SO MANY questions went through my head and I kept coming to the same conclusion: He'd just discriminated against my CHILD both on the basis of race and gender! There was no other way for me to see it, especially given the fact that he had ample time and opportunity to tell the other child or his parent the same thing he told mine...but he kept his mouth closed. If a policy is in place, it is the same for ALL patrons, NOT...

As a travel agent I have traveled and experienced a plethora of different customer service. But this experience takes the cake for most pleasant when dealing with crowds made up of Karen’s and Kens of all ages, ethnicities, and cultures. Having dinner here at Farruggio’s was an experience. Ironically hilarious as it was. I witnessed customers being hangry and taking it out on the staff and other guests spreading their negativity, or at least trying too. The staff was calm and focused on their job. Surprisingly smiling through it all.

Another group was asking all the servers for extra food and wanting to speak to the managers when they realized they got charged for everything they asked for even when it wasn’t their server they asked for the extra food. “How could y’all charge us for stuff we didn’t ask for?” Even though they had asked the other servers and even got the food that they ate happily. They even took another tables appetizers! The manager already knew what was going on and was ready to deal with the situation before the group of Karen’s asked for him.

Apparently, the Servers and the rest of the staff on the team talk to each other here as they communicated all the requests they got to the server at that table who kept getting the “we are all good” line when she came by to checkup in them and the manager. The group didn’t realize the ordering system is online to minimize the human error and to better track mistakes.

This one really tickled my pickle purple, it was a group of kid Karen’s come up who’s momma probably didn’t teach them to respect others no matter who they are (garbage truck workers to CEOs. We are all human and not defined by a metaphorical class others put us in) and still showed them hospitality the five times they came up to them. Rude and disrespectful as they were.

I applaud 👏 them. The calmness they approach both situations with was unreal. Highly impressive. They supported each other through thick and thin. Their teamwork is the best dream work I’ve seen/witnessed in the customer service industry from the east coast to the west.

Thank you for the continued great service to the multi faceted human beings that come into your fine establishment. It may go unnoticed by most, however, it shines though to those observant, patient, and positive individuals who have also survived the challenges of customer service.

Hooo-yaah throws fist in air...