Starbucks — Restaurant in Birmingham Township

The store manager was behind the counter bustin out orders when I arrived today! Not afraid to get down in the dirt so to speak. The staff were kind and warm. I adore the energy this establishment curates.

In addition, I came here with my little cousins a few weeks back right before our grandpa passed away. It was the first time they ever went to Starbucks believe it or not. The kindness the partners showed that day made a hard day easier. Thank you for creating a connection with us ❤️

Edit due to poor customer service on 06/23/2025: this location has an issue with ritualistically not shaking the cream into my iced teas. I order a black iced tea with extra vanilla, no water, sweet cream cold foam and cream. Idk why, but they always forgo shaking the cream into the tea. Then they pour the cold foam on top. When I ask for it remade and shaken, they just shake the whole drink instead of remaking the cold foam, which pisses me off. If you’re going to charge an extra $1.25 for cold foam and then make my drink wrong, don’t shake it all into the beverage.

Today after getting it wrong for the 4th or so trip in a row, I then went to the manager and asked for a remake and/or refund. She said she could remake it but “it would take quite a few minutes” and I’m literally on break from work. She said “I watched her shake the tea”, which is a LIE since I got it and it was separated still from NOT BEING SHAKEN! That’s the whole issue I had. Then she told me since it’s a mobile order “I cannot give you a refund. You have to call customer service”. Then she acted like a complete passive aggressive jerk to me for the rest of my duration in the cafe. Said some offhand comment while I walked out visibly frustrated by having to pay so much money for a drink on a 100degree day just to be treated like crap for wanting what I asked for.

Seriously? Why hire someone like that, and make them a shift lead no less? She was rude to me and didn’t have a grasp on what was going on in “her” cafe. I expected better of this location and Starbucks in general. Why put someone nasty in a...

I recently stumbled upon a Starbucks location that, despite my reservations about the chain's pricing and quality, managed to leave a positive impression.

As I stepped inside, I was immediately struck by the swanky decor, which exuded an air of sophistication. The ambiance was cozy yet chic, with ample seating arrangements and tasteful accents that lent the space an inviting atmosphere.

Despite my skepticism, I decided to give their offerings a try. I ordered a standard latte and a typical breakfast sandwich, both of which fell within the realm of average. While the coffee was passable, it lacked the depth of flavor I've come to expect from artisanal cafes. Similarly, the breakfast sandwich was nothing to write home about, tasting like it had been mass-produced rather than freshly baked.

However, what truly salvaged my experience was the exceptional customer service provided by the staff. Despite the lackluster fare, their warmth and attentiveness made me feel valued as a customer. Their dedication to ensuring a pleasant experience was evident in every interaction.

One notable aspect of this Starbucks was its operating hours. Surprisingly, it was open as early as 6:00 AM on a Saturday, a rarity in a city where most establishments remain closed until later in the day. This convenience factor may be a saving grace for early risers or those in need of a caffeine fix before the rest of the world awakens.

In summary, while this Starbucks may not excel in terms of food and drink quality, its impeccable service and inviting ambiance set it apart from its peers. Despite my lingering reservations about the brand's pricing and overall value proposition, I can't deny that this particular location offers a pleasant respite from the ordinary. If you find yourself in need of a caffeine boost in the early hours of the morning, it's worth giving this...

This is the worst customer service i have ever experienced from a starbucks. I go to starbucks at least 2-3 times a day. There are usually nice and friendly, but this staff was not friendly and giving attitude. I was in the drive-thru at 7:49, 11 minutes before closing time. I was in the drive thru and ordered two drinks. After i received the drinks they closed the window immediately when i needed a straw. I tried getting the attention of the workers but all they did was laugh from behind the counter and started ignoring me. I come to the front of the store to get my straw to see the doors locked and the workers still looking at me through the window and talking about me and laughing. An associate named Karen came to the doors and unlocked it saying that they were closed when it was 7:49. I told them that i needed a straw, but Karen proceeded to give me attitude with her coworkers in the back still laughing at me while Karen is giving me attitude. I took my straw then i asked the staff why are you laughing at me and giving me attitude. Then Karen said that it was because they are closed. This is absolutely no excuse for giving a customer attitude and laughing at them just because the store is supposedly closed when it is 7:49. This is the worst experience i have had in a starbucks and will not be going to this branch of...