Arby's — Restaurant in Birmingham

IF YOU GO HERE ALWAYS, NO MATTER WHAT IS GOING ON OR HOW IT FEELS LIKE THAT'S gotta be all, , Double CHECK, YOU BAG........

ONLY because i wanted fresh food, and had coupons, but even with decent service, (some dotm how not to talk about your current situation while a customer is at the register, still I was cooler than a cucumber, they were so real and nice but SOME HOW I NEVER GET ALL OF MY ITEMS! Im so over it then they say then can't refund a card!? Meaning if you want your money cash or card you better come and get it... its cool! Im disputing with my bank because of i was from out of town you'd just want me to make the decision to suck it up, lose money tell someone they didn't get they food or turn around... the food is hot its why we came so it will still be hot when we hot home. Get there and then this. Called and got a busy fax line answer, confirm same number, call again and someone I didn't see nor did she properly answer the phone, no name, offered ticket# but she didn't want that All for her to utter that the card must be present to be refund, obviously this also happen with cash... gas doesn't cost the time or anguish that you asked for... this isn't the firsr time, or 2nd so it...

My first time writing a one star review. Drive thru was very slow and the lady we spoke with at the order screen and window was astoundingly rude. She kept cutting off our order and became very short tempered when she couldn't hear us ordering. No efforts were made to make the experience better, only more and more hostile behavior. When we pulled to the window she didn't greet us at all and only told us our total and began handing out our items with no communication and dropped some stuff in the road and then closed the window immediately without even acknowledging or apologizing. When she handed us our milkshake it had a mess all over the side of it as well as on her hands and did not offer to clean it even after we'd mentioned it. Overall very poor customer service. I can understand if it was in response to customers being a pain, or even being understaffed , but this merely boiled down to her being unwilling to perform the basic duties of her job. I didn't catch the employees name, but she had dark braided hair with red...

Horrible customer service from the manager. It was very busy which I know personally that it can’t be helped. I have about 8 years of fast food service under my belt but I try to be understanding. I waited 20 mins before I got to the box. Once I reached the box I said hello 2-3 times with no response or acknowledgment, so I assumed maybe the speaker or headset went out. Waited 10 mins before I reached the window. I explain I just wanted ONE milkshake and but no one would take my order. She was getting an attitude, yelling you need to go drive back around and order at the box. The line was already ridiculously long and I wasn’t gone wait when they didn’t follow protocol. Believe me I know it gets difficult in drive through but it only takes a sec to tell the customer one moment please. She rudely mocked me to one of her employees as if I didn’t hear. She needs to be reported to corporate. More than likely I won’t come back to...