The Ono Poke — Restaurant in Birmingham

an employee made verbal complaints to another employee that I didn't tip. Ive worked in customer service for a long time, if one of my employees had complained in front of the customer about not recieving a tip I would be extremely disappointed. I'm not sure how it could be justified to expect for me to tip someone when I was just getting something to go. it seems every kiosk asks for a tip now even for the most minute service imaginable. I understand tipping culture has changed quite a bit in recent years but don't think it's reasonable to provide a tip for anything but table service where the servers make $5 an hour; not so much for a $10+ an hour employee who flips an iPad.

Ono Poke, if your employees are so severely underpaid that they complain about not recieving a 3 dollar tip, please pay them more. People need to live and you should not put the burden of supporting your staff on...

Let's start with the positives. The poke bowl I ordered was fresh and colorful, boasting a medley of ingredients that included a variety of vegetables, seaweed salad, and some crunchy toppings. The base of the bowl, a bed of sushi rice, was well-cooked and served as a reliable foundation for the rest of the dish. The portions were ample, ensuring a satisfying meal that left me full.

However, there were several areas where this particular poke establishment fell short. Firstly, the limited protein options for the large bowl were disappointing. In comparison to other places where you can choose up to four different proteins, having only two options felt restrictive. This curtailed my ability to fully customize my bowl to my taste preferences, a feature that has become a staple in many...

The bowls are great but the customer service is not when you have a problem with the food. My daughter did not like the sauce so I asked for another one. They told me I had to pay for another bowl. At most restaurants, they just take the food back and replace it. Needless to say, I went ahead and paid for the additional bowl but I won’t be going back just because of the customer service. That is not how you keep repeated customers. Any good business owner realizes if you want to keep repeat customers then you sometimes have to take a loss to win in the in. They would have gotten a lot more money from me than that last $6.50...