Until yesterday it would have been 5 stars. i've been stopping in here for the better part of 25 years as well as my friends and family, probably spending couple $1000 over the years at this point, sometimes dining in, usually Togo so nobody has to smell a stinky backpacker while trying to enjoy a meal. Have never been disappointed until july 6. And yes they were busy but this was pretty ridiculous,Placed a burger and fries order Togo about 20 min in I see a togo box get put up on the counter, food runners ignore it and work on in house stuff, they guy that took my order avoids coming back over to the front, another 15 min. Go by I wave down an emplyee and ask what's up with my food, he checks. 5 min later he's asking another employee if he can start cashing out people's take out orders cause they are backing up, she's to busy having a meltdown cause she has to make ice cream shakes for customers to do anything else and that no he can't. I then have to inform them that I had already paid when the guy took my order at the very beginning, 45 min later I get a cold burger and fries that's been sitting in their window for 30 min. There really is no excuse for that lack of service and disregard by the employees especially the 1 that took my order, knew i paid and had no issue pocketing the cash tip i gave him, then avoided doing anything with my meal or following up with me, regardless of how busy the restaurant was I was still a paying customer like the people in the booths and they should have anticipated and been prepared for it to be busy since 4th of july is 1 of their busiest weekends. That was such a distasteful experience and time and money are too valuable to gamble on another experience like that in the future when options in town...
Read moreI didn’t get to try the food bc I sat there for over 10 minutes with the menu and a glass of water then decided to leave since everyone who came in after me was getting attentive service.
Thought I would give this place a try. I walked into the side door, looked like a server was outside for a break on her phone. As I meandered around being my first time there, I found the front counter and looked through a menu. The girl saw me and said nothing. It wasn’t until a couple of minutes later when people arrived after me that this young guy acknowledged me and let me choose my seat. I asked for a glass of water which he promptly came back with.
I checked out the menu already knowing what I wanted to order within a few minutes, observing how the female server suddenly seemed to be seating every party that arrived after me, even seating and taking the order of a single white woman. The female server never said anything to me, maybe at most looking at my table as she walked by multiple times. The guy was nowhere to be found.
The atmosphere already had a weird feeling to it when I walked in. Feeling as if I’m being ignored and undervalued, I got up and left to a restaurant down the street where I knew I should have gone to in the first place since I’ve been there before and always had a good experience.
Would I give this place another shot?
No. But good luck to everyone else...
Read moreMount Whitney restaurant serves American food. It advertises as comfort food and it delivers what it advertises. My son and I opted for chicken fried steak my husband got the Burger and fries. My husband said his burger was average and said it rated about a 3. He concluded that it was not the best Burger in town, as advertised. My son and I thought the chicken fried steak was about a 4. The potatoes were perfect, and topped with decent gravy. The beef, however, was a bit overcooked, and required the exercise of the knife. The deep fried corn was a unique preparation we enjoyed. When we were finished we were full. No desserts were needed. The menu had many American dishes from which to select. There were appetizers, salads, desserts, main dishes, etc. The décor is all about the Alabama hills and the movies filmed in and around the area. There's a piano and old stove, and many memorabilia from times past, and photos of stars. Parking is on the street and also in a parking lot right next to the restaurant. I never noticed any handicap parking or handicapped facilities, but handicapped persons probably could be accommodated at this restaurant in any event. All the staff I met at the restaurant were professional, efficient,...
Read more