Starbucks Coffee Company — Restaurant in Bismarck

I brought my daughter here. It was her first time being inside Starbucks. I was raving about the place because back in the day you could walk in, music is playing, the baristas were super cheerful and talkative and the atmosphere was welcoming. As we walk in there’s no clear indicator of where to place an order at so we stand behind a couple. They’re waiting and they recieve their drinks and leave . We’re standing there and no one acknowledges us for almost 10 minutes. We then were asked what name we were waiting for we said we wanted to place an order. We placed a force and sat for 35 minutes for one of our two drinks. They were the exact same drinks and we had to wait another 5 to 10 minute for the second drink. The customer service was below our standards and we were very unhappy. We were uncomfortable and ended up just taking our drinks to leave. She wasn’t able to experience sitting in a Starbucks to enjoy her refresher. We ended up tasting our drinks and ran to the nearest store to get a sprite to mix them together to be able to better savor them. We won’t be patronizing this particular Starbucks again. They have no customer service skills, no time management and it’s an overall dirty...

I literally just left your store and you lost out on $5.75 from me because you have a sign that says you're a grab and go location and will not take orders inside only by the mobile app or drive-thru. The ridiculous part is your employees saw me and never even acknowledge me to let me know of this ridiculous policy, before standing there for 3 minutes and reading the sign. What's the point of being open? No wonder Starbuck's stock has fallen so much in the last few months, you have to be able to take money to make money. Pathetic business model!

*Revised

As you can see the owner responded with their generic pre-canned previously used response, starting with saying that they are sorry. What's sorry is that canned response that shows you really don't care. What else is sorry is in the week and a half since I wrote this Starbucks stock price has been on a downward spiral and they just got a new CEO from Chipotle. Usually a new CEO comes when the company is not doing so well. I would say not taking money from customers would be the first...

Note: photo of text conversation WITH STARBUCKS HEADQUARTERS follows. I hope Hannah and Hope will try to fix this little but important issue. :)

My favorite SB location in town !

Only one complaint….they don’t follow Starbucks official policy regarding free refills .

After buying an expensive $5 short Brown Sugar Cortado (absolutely wonderful drink even if it’s tiny and half foam….a perfect beverage!), I wanted to get a free small refill of just coffee. They said not their policy. Oftentimes I’ve been able to get a refill here and at the other Bismarck stores after a Cortado. Never been an issue in Minneapolis.

So I had a text chat with Starbucks headquarters and they confirmed that we should get refills of coffee for the purchase of a cortado. Of course it must be consumed in store with correct beverage container. Hopefully owner and managers (Hannah and Hope) will be made aware of this so that can teach the baristas the correct policy. Otherwise love this place...