Starbucks — Restaurant in Black Hawk

The male associate (or manager) working here was super nice and helpful however the other associate seemed like they were afraid to even acknowledge a customer. My drink was made wrong and when I let then know, the quiet associate who made it didn’t even look up to acknowledge it, they then proceeded to slow motion pour it out as if we kind of ruined her day or were mean. The other manager or associate jumped in and helped (very friendly) remade my drink but still gave me a drink that looked extremely incorrect. I have never had a white “caramel frappe” with no caramel. I would post a pic if I could just to prove I’m not crazy. I thought it was a white mocha frappe. This location needs more training support so all associates know the recipes and feel extra confident even when mistakes are made. Again, no one was unfriendly however the drink...

The older lady that works here all the time is extremely rude and makes mistakes and wont even apologize. She made coffee smaller size at first and hot coffee instead of ice coffee. For the Americano, she must have forgot to put coffee beans. Just half and half and sugar. I always get Americano at Starbucks and this was first time this happened. My Hubby went back and told her that we can barely taste any coffee ( you can see from the color too. Looks like milk and sugar) and she stared at him like he is the weird one and said she will add coffee shot in a rude behavior instead of remaking it. After adding coffee shot, it was way too strong n taste nothing like Americano. Just had to throw away and give up. What a terrible service. She was always rude everytime we went there. All other staffs are ok. Just the oldest looking lady there is...

This location is a disaster. Twice Ive been here and twice they were out of the sandwich I wanted. My third visit I go there 10 min after opening and the opener is not setup and claims there’s no register, no coffee, conclusively not ready to open. There’s clearly a problem with mgmnt not adequately stocking their store when their stock runs by noon. This is actually a problem with many Starbucks but seems always true with this one. Location needs an audit by corporate. I expect many improvements...