BIGGBY COFFEE — Restaurant in Blackman Charter Township

Dead silence from the window lady at 8am with a fake DTJ smile 😏 between the 2 min that I ordered $59 worth of Scubas and 20oz'ers is definitely a "Make you reconsider how good the day is actually going to be 🤔😒😐" moment. What's funny is that there were 4 employees working in the store..working fast. And it looked like customers inside at the counter. And a line of customers waiting. It literally was totally silent 🤫 🤣. I'm like what in the zannys and depression is going on in this joint. I think it was a little too formal. I need smiles and good energy in the am. Energy. It's the number one goal for my employees to reach for during any shift. But especially in the morning. I can set someone up for a great outlook on the day and it literally changes the world. I worked at 5am to 11am through the pandemic and both elections. And the gas prices. I had such a variety of customers based on the ambiance and customer service. Nothing else said come here but me and the small staff I had. Customer service. I can make my own coffee honestly. I'll definitely still go to Bigby though so it definitely wasn't a deal breaker. Mistake free and limited communication transactions are just as excellent as great customer service. You can make up for mistakes with superior customer service . But you can't make up for bad customer service with a mistake free transaction. Be happy or act like it or don't work in customer service in...

It was my 1st time going to Biggby Coffee, as we're on vacation and don't have them in TX. I've never been to a coffee place where whipped cream is standard on iced coffee and as she started putting it on I was saying no but she didn't before the first swirl in the top. The she went to put on a bubble top, (I bought a cup with a flat lid for the drink) and I asked her not to as I don't like them and was going to scoop the whipped cream off. I wasn't nasty about it but she was quite offended apparently and handed me my drink and said "here, and here's your straw" in a fairly nasty tone with a dour look on her face and walked away. Really shouldn't be in customer service if she's going to behave that way and ruin the...

Went there this morning. Ordered two drinks and a bragel. The worker making the drinks was awesome and pumping the drinks out quickly, however the other two had no idea what to do with their lives. The sausage egg and cheese bragel i got, ended up being a raw bagel with just sausage and egg, no cheese or cream cheese, as well as taking half an hour to leave the store with everything i had ordered. one of the workers making the food was acting like he did not want to be there and that we (the customers) were an inconvenience. if you’re going to work where your job is largely customer service based, then you should probably put on a happy face and do that job, otherwise you are going to get a lot of...