Wendy's — Restaurant in Blaine

If I had the ability to give this review zero-stars, I'd actually give it -47 stars. I've worked in service and sales for the better part of 20+ years, and I don't expect nor want any kind of feedback from this - but my experience was literally so laughably painful I absolutely had to share it here if only so anyone that even remotely considers going here realizes dumpster-diving for discarded food at a competitor might be a better alternative.

I went in with what I'll admit was a moderately large order (for 6 people) around 2:30 in the afternoon on a Wednesday afternoon. Upon walking in with my list for my team, the manager on duty chastised me saying, "we don't do large orders right now, especially when we are this busy". I looked around and - no exaggeration: I was literally the only person in the restaurant. I asked her if she was stating she'd like me to go elsewhere, not to be confrontational but because I could tell this was becoming a stressor and I just wanted to get food for my crew and go. She rolled her eyes at me and said, "I suppose I can help you - but you better understand its going to be slow."

At this point I couldn't help but laugh and dig in: I was making this order happen, come hell or high water. The MOD swapped herself off the register and brought in some poor woman, whom in between her fumbling on order additions conceded to me 'I'm really sorry, I've never done this before' while I tried to explain 'it's cool, everyone has been new at something before' to try and make her feel more comfortable, despite the fact I was a customer asking for fast-food and getting it, well, not exactly in a speedy fashion.

At this point as she limped thru my order, another gentleman came in to order behind me. The MOD returned and bellowed to the new client, "I'M SO SORRY THIS IS TAKING SO LONG, IT'S HIS FAULT YOU HAVE TO WAIT SO LONG BECAUSE OF HIS BIG ORDER". I literally cackled out loud and responded, "you could probably open that second register if you were that concerned", which she dismissed and returned to the back prep area to do who-knows-what in assistance of her drive thru crew.

Upon completing my order and paying, I waited for a receipt (so I could expense this bill via my HQ). The poor cashier looked baffled as nothing emerged from the printer, and went to retrieve the previously-mentioned, happy-go-lucky MOD. After smashing a few keys and scowling at me in the process, she opened the printer to discover it was out of receipt tape and looked at me and said, "we don't do receipts."

At this point, I legitimately thought I was being punked: never have I ever received such ungodly customer service that I was actually almost in tears trying to suppress laughter at the cataclysmic service I received here. Again, as previously stated, I was dug in on this and looked her square in the eyes and said, "I'm not leaving without a receipt." At that point, you could literally see the life drain out of her eyes at how dead serious I was, and then openly began to explain all the steps she would have to take to procure a receipt and how inconvenient it was, to which I simply replied, 'and I appreciate it'.

She finally returned with a receipt so hot I could feel the rage burning off her and shoved it at me and said, "There." I smiled with my eyes and said, "Thanks, and also I'm missing my two waters." She scoffed at me from behind her mask and said, "You sure about that?" I went to open my four bags to show her but she'd already grabbed two bottles, pushed them towards me, and walked away.

In conclusion: the 4/6 sandwiches were incorrect, the size of the fries/sodas was incorrect, and we were missing a Frosty. Considering the brain-power it took obtain a receipt, I wrote it off into the void, brought the food back to my team that was in the middle of a 12-day work-stretch, and apologized I was apparently overstepping my bounds trying to obtain a...

Not sure what’s been going on at this location. I’ve stopped here twice within the past week. No more. Visit 1 on 9/23 approx 10:30: Sausage and cheese English muffin was literally soaked in and dripping grease. No exaggeration. When I unwrapped the sandwich the grease spilled out of the wrapper and dripped all over my shirt and lap. The sandwich was soaked in grease. I’ve never seen something like this and unsure how it happened. Inedible. Sausage biscuit- so dry couldn’t be eaten. Sausage had probably been cooked or microwaved an hour before. Couldn’t chew as it was so tough. Crazy! Complete opposite problems with the sandwiches but both went in the trash. My son had one breakfast sandwich that was edible. Visit 2 on 9/30 about 4:05pm: I pulled up and no one was ahead of me in the drive through. The lady said “I’ll be right with you” I waited….. she eventually came back, greeted me and I started to order. She interrupted me as I was ordering. “one second, I’ll be right with you” I waited….. finally I said “Hello??” She said a third time “I’ll be right with you” I said, “I really need to order as I need to be to an appointment soon.” She rudely said “Then you can go… have a nice day.” (Bear in mind there had been no one in front of me in line this entire time. The parking lot was very quiet as well.) I backed up slightly and then she greeted me like I was a new customer and finally took my order. The entire thing was bizarre. Food was again, very bad. Like it had been microwaved. Chicken nuggets, cold fries and a bacon cheeseburger. Unfortunately, no pictures, both of these visits were done bc my kids were rushing between activities and appointments and I was driving. Wish I could have captured the grease soaked English muffin. Will not be returning and suggest the management get their...

This Wendy's is quick on the dribble when it's not busy, even though they do make mistakes sometimes...they will fix your order no problem with a good attitude. When they are busy, your order may be all over the place but again, they have no problem fixing your order. The inside is clean and have modern decorations like a 2005 top notch fast food joint. The pop machine is amazing and they got the best deals. Come on now, 4 44? You can't lose. They don't freeze their meat and everything is always fresh. For me at least. I almost forgot, the chilli...bomb! The frosty's...smack! Now Wendy's is by far my favorite place to get food because I'd get some groceries for food every chance I get and of course there's other places like jjs fish and chicken and stuff like that. Excuse me, I just love me some food. Anyway, I'm just giving my honest opinion on my experience at Wendy's because I go there a lot and i order a lot. I do not look forward to a long drive thru line because it's some people out here who get to the intercom like uuuuhhhhh.. and I'm liable to be in a rush. The parking lots are pretty clean though. Wendy's keep their environment pretty clean. I like that. That tells me they are clean in the kitchen to and that they're responsible when it comes to keeping up the place. The seats inside is comfy and fancy. They are also hiring for people who are seeking a job. No experience required..😁. Last thing, they are kind of hard in hearing at the intercom so you might have to use your outside voice unless you want to use your inside voice inside lol I hope I gave you an idea of what my neighborhood Wendy's is like. If you get a bacon burger, add ketchup or whatever because they only sauce you up with mayo. No need to thank me, I just appreciate that you tuned in to what I had to say....