My friend and I came to lunch here later last year (2024), but I haven’t had time to post a review until now. We had a terrible/awkward experience for multiple reasons:

1. Entry - When we walked it, the staff member who greeted us did not seem like he was sure of the protocol. We asked if we order at the counter or if there was table service and he said we could order by using the QR code on the menu so we took the menus and sat down. Shortly after, he came to take our order. We were confused because he just told us to order on the QR code, but we ordered with him since he was there. We got fountain drinks, and he told us he couldn’t get them for us and that we had to get them ourselves. That was confusing, but fine and we got drinks. Every interaction we had with that person was so awkward and he didn’t seem like he was confident in the process at all.

2. Food- I ordered a quesadilla and fries, which were fine. I also ordered the Big Mac N Cheese ($6). I asked if they had a smaller option and they didn’t, which was fine, so I got that. When the Mac N Cheese came, it was drenched in grease. I wanted to give it a try despite that, so I mixed it and took a bite of one noodle. It tasted like straight grease. I could barely taste any cheese.

3. Customer Service - The next time the staff member came to us, I expressed how the Mac N Cheese wasn’t made well and it was extremely greasy. He said, “that’s just how we make it”. So I asked if it could be removed from my bill and he said, “we don’t issue refunds”. I explained to him that we hadn’t paid yet since he took my order and that I only had the one bite. I then showed him the dish so he could see the grease pooling in there. He said, “let me ask”, and left for a few minutes.

He came back with another staff member and he looked at me and just said, “we don’t issue refunds”. I again explained that I hadn’t paid yet. They looked at each other and said they would have to talk to the cook. So I said okay and waited. They were taking awhile to come back and we had to leave soon to make it back to work before lunch was over, so we went up to the register to get an update.

It seemed like they were trying to get someone on the phone, and the two guys, plus the cook (I assume) were talking. The 2nd staff member was on the phone and at the register in front of us and the cook asked what was wrong. The 2nd staff member said, “she didn’t like the Mac n cheese”, and the cook said, “what is it, like 6 bucks, I’ll pay for it if she didn’t like it that much”. Literally right in front of me with a huge attitude. I asked if they could just take it off the bill since I didn’t eat it and I didn’t pay yet, and the 2nd staff member said AGAIN “we don’t give refunds.”

At that point, we were at the counter for 15+ minutes and needed to leave to get back. So I asked if they had an update. The first staff member who helped us came and said, “we need a managers approval to give a refund so we can’t help.” So I paid for the food and left.

I will never go back here again because of this experience. I did not expect them to bend over backwards in anyway, but they didn’t even provide basic kindness in this visit. They were rude, appeared to not familiar with the ordering process, and even when they could see the grease inside the bowl of “Mac n cheese”, didn’t even try to work with me for a solution. Terrible experience overall.