The Lucca Grill — Restaurant in Bloomington

I hate that I even have to give 1 star because we LOVE LOVE LOVE this place, however lastnight was the most terrible experience I've ever had anywhere. Reservations for four at 6pm upstairs, we arrived and were greeted right away and sat. There were 2 tables that didn't have their food and 1 that was just finishing up, the blonde waitress (she never told us her name) took our drink and app order, received everything promptly, (from the other waitress) at that point we ordered 1 beef ravioli, 1 chicken parm, 1 Italian sausage meal, 1 large Baldini and 4 slices of garlic bread. 2 other 2tops arrived and were waited on, served, given their check and gone by the time we realized how long we had be waiting for our food (52minutes into our visit).. the blonde waitress checked our order said kitchen was behind (even though ppl got their food that had arrived after us) the pizza had 5 minutes left but our pasta just got done, I told the waitress to bring pasta and EVERYTHING WAS COLD, EVEN THE PLATES!!!! I'm not sure if the waitress forgot to enter something or what, if that was the case mistakes happen and we would have been fine but instead she blamed kitchen again. She was on her phone, my son ordered hot tea and the whole hour we were there was never asked if he wanted more hot water. Im well aware how hard it is to get workers, so when you actually get them they need to be trained. Do better!! We will be back but I will refuse that particular waitress. Never have I walked out on a ticket until lastnight, and I understand more than most people that complain, 25 yrs spent in the...

My girlfriend and I stopped in Bloomington during a recent road trip and stumbling upon Lucca's was one of the highlights of the trip. We pulled into town around 6 on a Friday night and decided we felt like Italian. We accidentally found Lucca's and thought we'd give it a try. We walked in and the place was packed which we took as a good sign. They asked if we had a reservation we asked how long the wait would be and they said 20 mins or so. We decided to wait (standing room only) and the owner asked if we wanted a drink while we waited. He brought us our drinks and we waited for a bit until a couple seats cleared at the bar. We ordered pizza and some pasta. The pizza was out of this world good! The pasta was tasty as well. My girlfriend has a slight allergy to fennel and didn't realize the meat sauce would have fennel in it so she didn't much of it. The owner checked in on us several times while we were there and when the bartender (who was our server - he was fantastic as well) noticed that she hadn't eaten much he asked if everything was alright. She off-handily mentioned her allergy. The bartender talked to the owner who then got us some cheese bread for free so she didn't leave hungry.

To sum it up - great service, ridiculously good pizza, wonderful pride of ownership. 10/10 would eat here anytime and may make the 6 hour trip...

Very good server. Attentive, knowledgeable, intuitive. Came with a group. Enjoyed a few pizzas, but wished we'd asked for extra cheese on them. Loved the thin crust. Felt that the appetizers were a hair overpriced. Onion rings we're good. Fries were skimpy for the price and size. Chicken livers were dry, dry, dry...which alway makes me sad.

The largest issue was getting in. We tried the week before and were told it would be an hour wait and we'd have to eat upstairs if we didn't have a reservation. That info would be good to have online. We ended up elsewhere that night. But when we called in a reservation for this night I was put on hold while someone checked the schedule...then told it depended on be when and how many (which could have been shared before they put me on hold) and after the reservation was cleared was told we could only do it if the table was cleared in 90 minutes for a later reservation. Part of me understands the desire for clarity...and the other part wonders if they really want customers. At least wonders if they want new ones. Between the two experiences, it was off-putting. We'll visit again, but I doubt it...