Taco Bell Cantina — Restaurant in Bloomington

I went to pickup an order that I placed 30 Minutes prior for pickup at 7:15. There was no one working the front counter, when someone finally came up to the register @ 7:35, I asked for a refund, when the manager arrive he stated that he couldn’t give me a refund I said okay then I’d like my food, I ordered it for 7:15 so I could grab it and go! Manager REFUSED to give me my money back and stated I can do it online in the app, (the manager also didn’t offer to help, and also stated it would be 24 HR… Which it DOES NOT give you the option to do, I explained this they told me to leave or they were calling the police, I said go ahead, I called them also! Funny thing is WHEN I SAW THE COPS PULL UP, the food came out, I explained the situation to the police, I showed him that it didn’t let me ask to cancel, mind you the order still showed in process, so I ended up taking the food at 7:50… The store was nasty, the employees were not in uniform nor meeting health code violations, (see photos), then Taco Bell TRESPASSED ME, for asking for my money or food…. DONT WORRY I WILL NOT BE GOING BACK TO TACO BELL ANY LOCATION, EVER! I WILL ALSO BE CONTACTING CORPORATE, AS WELL AS...

I was told to leave the lobby after entering. I then waited a half hour for my food outside before asking about the progrsss of my order. I was told when I asked that my name would be added to the bottom of a paper list the manager was keeping for doing orders. He said they only have 4 people working. I could see the kitchen clearly through the windows. I saw 2 people making food and 2 people watching. I am writing this now with my food being 40 minutes after the estimated ready time. I was told they could not cancel my order. Your app does not allow me to do so either. There were also only about 10 people waiting for food. The main issue is that they were slow, not busy. Worst restaurant experience of my life.

Edit: finally got my food over an hour after ordering. It was cold and missing multiple...

It's good quality food. It has flavor. More so when comparing their burritos to those at the nearby sit down restaurants.

Burritos should not be limited to overly salted ground beef, which is where Taco Bell actually out performs a few of the nearby Mexican restaurants.

The Taco Bell team here is serious about their work, which helps with the experience.

As one of the few Cantina locations, it's got a scaled up decor whole still being in the fast food restaurant group.

You can order a beer here too. They have the "bottoms-up" tech, which fills a plastic glass of beer from the bottom and of course the plastic cup/glasss doesn't...