Wendy's — Restaurant in Bloomington

Terrible experience 20 minutes ago. I ordered 2 kids meals on the app about 10-12 minutes before I arrived to pick up inside. when I got there I went to the carryout stand and nothing was on it. I saw one person working the fryer and 1 person doing the drive through. I stood there about 3-4 minutes before someone acknowledged I was there. he asked how can I help you. I told him I had a pickup order for rick. he turned the screen around to show me and ask this one? I said yeah the two kids meals. he started getting my stuff together. he put fries in both bags and I only ordered one with fries and one with fruit. while he was getting the two kids meals together he was still handing out food to the drive through. it took about 5-6 minutes for him to get everything bagged and then said I don't have any toddler toys. I said no problem. when I got to the car and drove off I checked the food to give to my kids. he forgot to put sauce in both bags.... the nuggets were absolutely terrible hard and almost cold. they must have been made at least 30 minutes prior. I fries were bad too. soggy and wilted and warm at best. overall this took over 20 mins from the time I ordered 8 total nuggets, 1 small fry, 1 Jr frosty and some apple slices to get terrible food, missing items and poor customer service from a restaurant that is doing drive through, mobile orders, walk in orders and 2 TWO total staff members. I will never...

I like Wendy's since they have decent quality food that includes both familiar fast food items like burgers and fries, but they also have something different like chili & baked potatoes. I always thought that they should have a chili burger, chili fries, chili potato, etc. but I suppose you could always assemble your own.

They are just starting up their breakfast, which follows the same theme as their daytime menu. They have familiar sausage or bacon with egg & cheese croissant or biscuit sandwiches, but they also have fun alternatives like Maple bacon (you can actually taste the Maple syrup flavor) & egg croissants, honey chicken biscuits, and change up the norm a little by offering Swiss cheese as an option instead of boring American foldy cheese, which I personally prefer Swiss anywhere I can get it. They even carry over their baconator burger into a baconator breakfast sandwich for those who are protein hungry & can handle the calories. Their flavored "Frosty- cino" was awesome - you can taste the coffee & light vanilla flavoring without being too sweet...

This is a one star brought to you by the Gray haired older gentlemen that worked there, took my order, and gave me my food. I assume he was the manager? I clearly said plain, no cheese on my burgers. I say this loudly and clearly EVERY time because it has been messed up more than a few times. He doesnt repeat my order back to me and is abrupt and annoyingly orders me to the window. I get my burgers and what do you know ANOTHER mess up. I head back to the manager telling me about how I only said cheese only. And once I explain that I did in fact say plain he says nothing for a second scowls at me and literally rips the bag from my hand... Like come on man.. I literally hear this man talking about me because he didnt close the window far enough... And then I still thank him and get a window slammed in my face.....