Blue Ash Chili — Restaurant in Blue Ash

Only saw this response from the business now but their response to me is completely false. The issue was never that my sandwich was made wrong. It is that their online platform Toast, does not have descriptions that say what comes on the food and I have food allergies. Also you NEVER offered to remake it. I never spoke to your manager inside the store as I only knew it was wrong when I got back to work. I called and simply asked for a refund or credit for another day and was sarcastically told I could come pick up my side of mayo( as that was missing too). Had she offered to re-make it, I never would have posted a review. I am sorry the fact that my sandwich only cost $5.00 was not important enough for you to fix it but the entire reason I took this further is because people with food allergies have to deal with this all the time- inaccurate or incomplete food descriptions. If your manager said she spoke with me in person or offered to make it right- she lied. So you double down on bad service by posting a false response. I would have thought it easier just to replace the $5.00 sandwich. Sorry I inconvenienced you.

Ordered lunch here today. Did not order my sandwich with tomato and ordered mayo on the side. I have food allergies and can't have tomato. The manager refused to credit anything other than the mayo cause she claims the online ordering menu contains a description that the sandwich has tomato. Just went back and looked at therein toast platform where the online orders are placed and there are zero descriptions. It's a shame they can't give a refund for a 5.00 sandwich when I order.lunch from there frequently and go to dinner with my friends there a few...

Had a very unpleasant experience with someone on the phone. I work in Springdale and usually frequent that location with no issue whatsoever. This location though….I will never step foot in. Yes I am to blame to for this error on my part but the unwillingness to assist in anyway with something that probably happens more than they would care to admit just didn’t sit right with me. I placed an order online and the notification to use my location came up and I said yes. I work literally 5 minutes from the Springdale location so I place the order. My coworker calls me and tells me to check my receipt because our order is not there. Well yes the order went to Blue Ash. I call that location and speak with someone not willing to help at all. She basically told me she couldn’t refund my money because the food has already been made and they aren’t going to take the loss. A loss they would’ve recouped in less than 5 minutes because their food is really good. However, their unwillingness to assist leads me back to Springdale, they remade our order and didn’t charge us for it since we paid for it at blue ash they handled it with no questions asked. I’m going to continue to give Springdale my business because they didn’t have to remake it but they did and we both...

Absolutely DELICIOUS — a must-try spot! We stopped in this past weekend while we were in town shopping at Kenwood Mall, and it had been way too long since our last Blue Ash Chili visit. It definitely didn’t disappoint!

My girlfriend and I both went for their famous double deckers — I had the turkey, beef, and Swiss, and she got the turkey and bacon. We also split a side of fries and a four-way with onion.

The double deckers were fantastic — stacked high, super fresh, and packed with flavor. They’re a generous portion too, so come hungry (or get ready for leftovers). The meat and toppings tasted really fresh, and the sandwich overall was just a perfect combo.

As for the chili — it was delicious! It’s definitely different from Skyline or Gold Star — not as heavy on the cinnamon, which I actually really liked. I’d absolutely order it again.

Their menu is stacked with options, including an all-day breakfast, massive milkshakes, and a variety of cakes and pies for dessert. And yep — Guy Fieri made a stop here on Diners, Drive-Ins and Dives, so you can even try what he had if you’re feeling adventurous.

Service was great, too. Despite being busy, the staff was super friendly and the place was clean.

We’ll definitely be back and can’t...