Minsky's Pizza — Restaurant in Blue Springs

We would visit Minsky's (Blue Springs) maybe a several times a year, mostly due to the prices being some of the highest for a pizza, however the quality of the pizza has gone down hill also so we visit less.

The wife had an offer on the Minsky's app for a birthday pizza (we knew it would be a small one person thing). So we stop by with our daughter and grandson, we were seated right away. The girls took their time visiting and not really discussing what to order so our waitress Bryann(?) had to come back a few times.

We placed our order, large beef, personal alfredo w/ chicken and mac/cheeze for our grandson.

After about 45 minutes we noticed the table across from us who ordered just before we did, was asking for their check, no pizza ever came, told the wife that is a bad sign.

At the 1 hour mark we caught our waitress and asked her about our order and remarked we ordered an hour ago, this seemed to tick her off and she went to check.

She came back about 5 minutes later and said: "it's just getting ready to go in the oven". Really? After an hour one would think maybe to stop by our table and give us a heads up...say, the kitchen is backed up, we've got several orders, etc or even stop by our table maybe every 15 minutes with an update?

Well the grandson (1) after an hour has now gotten fussy after being a perfect gentleman waiting.

The "manager" (I suspect that was him) came out and apologized for the time and that our pizza just went into the oven and would only take 6 minutes to cook.

I asked him how it is we ordered an hour earlier and it's just now going into the oven? I didn't get an answer but he did discount $15 from the ticket.

A few minutes later the pizza arrived, it was one of the better Minsky's we'd had in a long time, it wasn't over or under cooked but just right, however waiting over an hour after ordering sucked the fun out of that night.

Tip: If the kitchen is having problems or is backed up or short staffed for petes sake visit the customers table and keep them updated. A few years ago we had a similar thing happen and we found out or order was never put it, at least that didn't happen again.

Customer service skills were poor, attitude I understand because we were getting irritated but the dining area was not busy, you had plenty of time to keep us updated.

(If you wondering, yes we saw a $15 discount on the ticket and we did tip 20% on the full ticket price, I completely understand living from tips, but make...

Pizza's good quality but there's a few problems with this branch:

1. There's no barrier between the cardboard and the pizza which is sometimes problematic. Brought it to general manager's attention, his attitude towards feedback in general is pretty much "whatever." The cardboard is sometimes soggy before the pizza arrives. Once when speaking with a manager about this they tried blaming me for ordering too many toppings (LoL).
2. The meatballs were a lot better before they started microwaving them in a plastic container. I emailed them about this and received no reply. When speaking to the general manager today he said he was familiar with the email but didn't have any interest in replying. Wow.
3. There's been less consistency in past months with pizzas varying in how cooked they are. Also I'm not sure if they're cutting it too soon or what, but lately the pieces are frequently less discrete.
4. Here's the issue that prompted this review. Last time I ordered from them the driver forgot my 2 liter of Coke. No big deal, it was near closing time, really not an issue. He said he'd bring it next time. So today I called to place another order and indicated I wanted the 2 liter that was forgotten last time. This is where it gets ridiculously petty because I've been ordering from them regularly over the past two years. The general manager argued with me about policy, said it hadn't been brought to his attention, blah blah. I'm like - dude. You're arguing with me about a $2 something item. And he's like "Well YOU'RE arguing about a $2 something item." Childish. Asked him to look at how much I've ordered from their store (and I've only ever sent something back once when it was obviously dropped before it arrived). He said he's aware, policy, blah blah, something about a coupon being mailed. This is ridiculous. Just make it right, man. You lost a customer today and you literally made it a point to let me know you didn't care. I'll be following up with corporate because this level of apathy translates beyond customer service. If this is your attitude over a two liter, what important things do you not care enough about? Shout out to the drivers though - they're all...

Well, I can only give them 3 stars because although the food is awesome, I'm very disappointed in their business practices at the moment. I am a VIP member & have been for years. As part of being a VIP member you get an anniversary gift every year. But wait, there's a catch. You have to use your coupon within a certain amount of time or you completely lose it. And I'm talking like you have only 1month to use it. Not 3 months, not 6 months, just 1 month. So I decided yesterday I was hungry for some Minskys, so I looked on my email to find out what kind of deals they had, because I filter my emails so they go in the right category & I don't have to read all the coupons & everything else that doesn't pertain to my everyday life, only to find out that I completely missed out on my anniversary free pizza with 3 toppings. When I called the store in Blue Springs, where I go to get my pizza, & asked them if they would still honor my coupon a day after it expired, I was told no & when I asked if there was anything they could do, I was told they had no control over it, it's a corporate thing. So even though I spend a decent amount of $ with your establishment a year I don't get my free pizza because I'm a day late for a "gift" that shouldn't have ever expired. That doesn't make me very happy. In fact it makes me so unhappy I don't think I'll eat there again. So I guess that $15 pizza that I was going to get for free was worth losing a customer that's spent at least 10 times that a year. Not a decision I would have made if I was a manager, but then again, I'm not the manager. FYI... the definition of a gift is...

A thing given willingly to someone without payment; a present.

Anytime I've ever gotten a gift I've never been told I have to give it back or if I don't open it within a month, I don't get to keep it anymore. So basically I got a coupon, not a gift. So my email should have said, "you get an anniversary coupon for being a VIP customer". Instead of, "here is your anniversary gift", or you should have at least added, "that we're going to take away from you, if you don't use...