McDonald's — Restaurant in Boerne

I had revise my earlier review, left underneath this new one.

Just had the most bizarre experience. The lady who took my money at the first window seemed to have a problem with me wanting my change back. She FOLLOWED me to the other window, and started harassing me BETWEEN the barriers meant to stop the spread of Covid 19. Multiple times she stuck her face between the windows to berate me. She asked me what else I was waiting for after I got my drink. As I had just given her my money, she shouldn't be handling my food at all, much less trying to talk to me and knew I had a burger. She then closed the window, and started throwing a coniption that I couldn't hear. The then reopened the windows, stuck her face between the barriers and told me she knew what I had ordered. I told her I didn't understand, and she shoved her face further out and repeated she knew what my order was again, closer and more loudly. I don't get it, I've been here many times and gotten my food without any problems. This young lady not only made the food leave a bad taste in my mouth, but she is exposing people to the potential life threatening virus for no reason. Very very poor attitude and dangerous actions because I wanted my change?

Great, they have really turned things around in the last couple years. The service used to be slow and highly inconsistent. These days, despite all the challenges the restaurant industry has faced they overcame whatever had been stopping them from providing the McDonald's Standard, fast food with correct orders. Not sure if they got new management, training, or equipment, but these guys have brought back the Gold (Arch) Standard....

Mobile ordered food and waiting about 30 minutes before going in and asking. The young man who helped me was very nice but the other man who was working the counter was AWFUL. He called a mans order once and while said man was getting up to go to the counter the worker said “Oh? Not here? This is trash then!” And threw the order away. It had net even been 30 seconds since he called out the order. When the young man who was working on my order stepped away to grab something the man grabbed my bag and asked what it was and why it was sitting there and started to throw it away. Luckily the one helping me stoped him and finished my order. While I understand they were busy but that is no way to act. This is by far the worst experience I’ve ever had at this location. Thinking it was just a bad night I didn’t really think anything of it. I mobile ordered another day and the food took about 20min to get out to me- not a big deal. They were busy and when I called to check in the lady who answered was very nice. But today- I will never order here again and will be in contacting corporate about their behavior. After 40 minutes of waiting I go inside and ask for my food and a refund. They argued with me that I hadn’t ordered when you can see of the app the exact time my order was placed. My food was sitting on the counter to be taken out. Instead of giving me my food the girl “gave me a refund” I’m not so sure she even did and then proceeded to throw my food away and continue to argue with my about when I...

Very poor service! While on a long road trip we stopped in to get gas and coffee. Upon entering the McDonald's the floors were extremely dirty, but we came after lunch so maybe they had a busy lunch rush. Then when I stepped up to the counter to order, the menu screens were stuck on frozen 2 advertisements. Then I order 2 Caramel Mocha Coffees. After about 3min of waiting the kid behind the counter tells me the machine broke he needs to get the manager. Come to find out the machine is on auto-clean and it will be 18min before our coffee is ready. Not wanting to wait around they tell me they can give me two regular coffees. When I tell them that regular coffee is 1$ a cup and I was charged 7.58$ for two specialty coffees they offer to make up the difference in food. That's nice and all, but we did not want nor need any food. I ask for just a refund at that point. Mind you this whole ordeal takes almost the 18min for the machine to finish cleaning but by now I just wanted to get out of there. The staff were all very young and seemed very poorly trained. While they were nice and tried to make it right, I think better training of the employees at this location is necessary. While waiting for my refund I watched multiple other customers receive the wrong order or had issues with their food. I dont often go to McDonald's but continued visits with poor service has definitely left a...