Dunkin' — Restaurant in Bolingbrook

Recent Review 10/15/2021 I went back to this location in hopes that they would provide better service boy was I wrong it was actually worse. I ordered a hot mocha coffee with cream and easy sugar it tasted like chocolate milk. I also ordered a bagel with butter and cream cheese not toasted. Now at other locations when I place the same order they put the butter and cream cheese on the side. I check the bag there is no butter or cream cheese. I tell the cashier she goes to get a cream cheese and then another person comes up and says if u want more butter you have you pay extra because it costs more she is looking at her watch the entire time. Why would I pay extra for something I already ordered. She then says did u ask for the butter and cream cheese on the side? I didn't ask them to put it on my bagel either for me so she made an assumption and didn't ask me to clarify again other locations have just put it on the side as a given. NEEDLESS TO SAY I WILL NEVER VISIT THIS LOCATION AGAIN. THANKFULLY I USED A GIFT CARD FOR THE PURCHASE. I WILL ONLY VISIT LOCATIONS WHERE THEY UNDERSTAND THE ASSIGNMENT.

Review 2 months ago My order was incorrect had to go back to get it corrected, this was the 2nd time this week...

Only got half my order this morning I bought a whole bunch of donuts for my employees at work and only received half or less than half when I went back to this location to make them aware of the mistake the kid behind the counter threw his arms up and said well I'm not capable of taking care of this sorry.. I'm sure anybody in my boat would probably fly off the handle with an 18 year old kid giving you that sort of response knowing that you've already paid for your order that you did not receive no Management in sight for this store and apparently he's the only employee the entire day and night of this location and management is never in the store absolute horrible store would not recommend it to anybody there are too much nicer much more friendly and much better Dunkin Donuts stores very very close by irons anybody who shops at this location to go to the other locations before you get...

Update: 9/29/2025 decided to try this again. They gave me the wrong order. I ordered a Boston creme donut and coffee. I got a nasty icing filled donut instead. Coffee was correct.

Update: ordered mobile order to go and they have the front doors locked and only drive thru open. Ordered on mobile app to pick up. We went arrived one employee told the other that she gave away our order. Took them 10 min to give us the wrong hazelnut drink another 5 min to give us a dairy filled drink. We left but weren't reimbursed and given drinks that I cannot partake in. Their employees do not care and do not double check the orders they are giving away with the tickets and person they're giving it to. Out of 4 times I've been here they've gotten 1 order...