Starbucks — Restaurant in Bonner Springs

Starbucks, I was thrilled when a location opened conveniently along my commute, but unfortunately, my excitement has turned to frustration. Time and again, the service at this store has been disappointing. From unenthusiastic interactions at the mic to unavailable food items and drinks consistently made incorrectly, each visit feels like a letdown.

Today’s experience was a prime example: I ordered an iced Americano with extra ice and received one with no ice at all for the last time. After asking for it to be remade so my foam didn’t turn my drink into a latte, I was handed yet another warm iced drink without any ice. To top it off, I wasn’t refunded for the incorrectly made order—even though the label clearly reflected what I requested.

As an entrepreneur, I understand the value of consistency and quality in building trust and satisfaction with customers. A few simple improvements—better staff training, hiring team members who want to provide great service, and ensuring orders are correct—could make all the difference.

I will acknowledge that there were two employees in the past who brought a level of professionalism and warmth that brightened my morning, but it seems they’re no longer with the team. Without those positive interactions, I’m left questioning whether this location is worth returning to at all.

A little effort goes a long way in today’s world. Let’s hope this feedback helps Starbucks treat the community it has entered a...

I’ve ordered from this Starbucks many times. Customer service is usually so so, but I don’t expect much from Starbucks. However I am pretty irritated about my last trip here. I ordered my drink on my way, but decided to bring my family in to pick drinks. So I placed an in store order. The lady that took my order seemed rushed but was friendly. We started to receive our drinks, all but one. I gave it some time thinking maybe this one was taking a little longer. I noticed as others ordered and received their drinks so I decided to go up to the barista, said excuse me, I am missing one of the drinks on my order. Very polite-as I know this happens. I’ve been managing a coffee shop for 7 years now, and I know the stresses of being busy and there being complications. This young girl looks at the tablet and says I already made that drink. She might have made it, but we clearly didn’t have it. She kept looking at our table but we were sitting by the bar next to the door with nothing to hide. So said we didn’t get it , and rudely again she said well I already made that drink. This is so bizarre to me. We clearly didn’t have the drink. At that point she didn’t want to deal with us, and asked someone else to speak with us and make our drink. I will NEVER go here again. And I loved taking my daughter here. I don’t like someone insinuating I stole the drink I paid for....

I usually come in during the evenings to get coffee and it's great. I have plenty of personal cups to use. And the evening shift always makes my coffee perfectly. However this morning I tried getting coffee through the drive through. They updated their personal cup usage in drive through which is fine. Until they decided to put whip cream way over the cups capacity of being manageable to drink in my car. All I was offered was napkins instead of being offered to take some of the whip cream off. Which I found very unprofessional and very rude. It started to make a mess which caused me to have to stop before exiting the parking lot. Usually I have great experiences in the evening with the night shift. But this morning was not up to standards at all. That could cause people in the future not to use their personal cups which goes against the whole idea of why personal cups are available in the first place. (Keep in mind I asked the drive through employee how I was supposed to put my lid on, giving clear indication I was dissatisfied with what I was given. I hadn't taken a sip out of it or put my lid on yet. She could've taken...