Sonic Drive-In — Restaurant in Bossier City

Ordered dinner AHEAD via MY SONIC APP at 9:02 pm CST I specified 9:15 as my pickup time. I arrived at stall #11 at 9:14, & checked in by 9:15, using the MY SONIC APP. At 9:19 pm the menu board displayed that DEIDRA was on the way with my order. At 9:28 pm I rang the call button because I STILL had NO DINNER, nor an excuse or explanation. By then, I had realized I should've skipped the extra time & work to load money on a Sonic virtual card, then order ahead using their poorly designed MY SONIC APP. I should have just gone through the drive thru to order, but I wanted the free corn dog they promised IF I would use their GOD-FORSAKEN MY SONIC APP. The staff was unimpressed when I tried to complain concerning NO FOOD, at 9:28 PM. I heard a cadre of female voices, then a mumble about a refund, then they killed the communication; DROP THE MIC! Now they HAD gone & lost a patron! Every customer problem that occurs in a business's timeline is an opportunity to turn a frown upside down, LITERALLY. It isn't difficult, but you have to CARE, say Sorry, and & ask the customer what you can do to make them feel better, considering the issue. Unfortunately, it's too late to do any of that if you don't actually confront the issue, correcting any wrongs. I had paid for my food and waited for FAR TOO LONG to just stomp off without a hot, fresh dinner OR an explanation/apology for being treated like an inconvenience. Since I now had to go without food, I intended to find out what the HEY was going on. HANGRY is definitely the right word for my emotional state at 9:30 pm, when I pulled up to their drive thru window. I turned off my lights & car, believing this would motivate a manager to appear/see why some lady was parked, blocking thru traffic. A clerk who wasn't the leader asked me what I wanted & I said I was sitting there because I had not come to Sonic to get A REFUND, I had come for my DINNER. She turned her head, calling out 'Stephanie', then she walked off to do some work. Another gal came over so I asked if she was Stephanie. She stated she was DEIDRA. I talked her through my timeline, laying out theevents that had occurred, mentioning how the display said she was 'on the way' with my order, but she never showed up. She called out 'Stephanie', but no luck. She next explained the cook didn't fry a corn dog for my order, so they had been waiting around on it to cook. I stated that they should have brought me the prepared, hot items, so I could have at least addressed my hunger. They could bring the corn dog out when it was ready, as opposed to letting my burger/tots get cold inside the building, while I sit stupidly in #11, with NO IDEA what is wrong. The place seemed slow, no car hops were running around; no cars were parked in the stalls, so maybe apathy or laziness is why they didn't proactively communicate over the digital sign speaker thing. It would have been easy to ask me to pull into the drive thru, so they could explain the error the cook made, handing over the food that WAS READY! Saying, 'I am sorry this happened', then just allow me to eat my burger & tots in the stall. I could have even skipped the stupid free corn dog entirely, in order to have a hot meal when I was starving. The outcome of my visit was this, Stephanie was in charge tonight, according to Deidra. I asked to see Stephanie AND stated I needed my receipt, because that was the proof of this entire horrendous event. Stephanie refused to come to the drive thru window, (hearsay) supposedly, "Because she had already issued a refund, the matter was closed." I explained I was mad & HUNGRY, so I was going to sit there in my car, parked. Much later Deidra came back with a tiny slip of paper with no order#, no chk #, no prices AND NO manager name/phone #. It was about one inch long & it said $3.27 on it. I stated that was not a receipt & that I would still be there when they were ready to hand over my receipt for the order I paid for at 9:02 PM, the one they didn't bring over to my stall! At 9:48 a car pulled in behind me, so they coughed...

I'll bet you get tired of saying I'm sorry. Maybe you should get control of your restaurant and stop making excuses and escalating your faults to the franchise owners. I believe you are driving your sonic into the ground. My friends and I were in the drive thru being served by the managing partner herself. First when we handed her a 100 dollar bill, she exhaled deeply and said I don't think I have change for this. She disappeared for a few minutes and came back with change for the hundred. If the managing partner can't pop open the safe to break a hundred dollar bill then she obviously is not prepared to run a shift, much less the whole restaurant. Next she served a pretzel to me and forgot the cheese to dip it in. We ended up stopping at the other sonis on kings hwy in order to get our order corrected. I would not return to the barksdale Blvd store in bossier if I had too. Obviously that MP is lacking in her Guest satisfaction as well as her shift preparation skills. Figure...

I was very disappointed I haven't been to Sonic in a while I paid $10 nine dollars and ninety-eight cents for a Route 44 Diet Cherry Limeade it's the second time there's been no cherries in the past month in the drink my sister brought me one earlier this month. I had ordered footlong Coney deal I asked for cheese on my tots was supposed to be a large tot with it I asked for mustard and onions on my Coney along with the chili and cheese it might have been 12 tots Maybe it was some cheese on a couple of them was barely anything on my foot long I'd only bought it knowing that when I met my sister I was going to have to share so I got the footlong instead of a regular Coney and a large tot and my drink well because we were barely any cots and nothing on my hotdog to speak of didn't work out real well I still had to share but it wasn't enough for both of us so I was very...