Anna's Taqueria — Restaurant in Boston

I don’t usually post reviews. Today seemed the right time. I’ve been going to Anna’s since it opened in 1995. Things have changed over time since the original owner died and management changed. I have gotten food at all the Anna’s over the years. Was consistent across all places. Good food for a good price. Well maintained dining space and restrooms. Steam tables were clean and wiped down between orders. Staff was courteous and efficient. One fellow in Brookline could make a perfect burrito in 7-8 seconds ( I timed him). Lately, I’ve seen spillover food sit out on the steam tables. The Newton store has stained ceiling tiles; the bathroom has tiles coming off the kick boards and hasn’t been painted for a long time. Staff was disengaged, busy but for a couple of words could have been genial. The rice is overcooked and has a mealy texture. The new Burria tacos were good. This change in quality and customer service orientation is sad to see, especially as the prices have crept up (even before the post-COVID increases in general at restaurants). There was a time at the beginning when Anna’s had little competition and long lines. Now, they are priced like competitors who offer more options. Sorry to see...

The food is good, but employees must do better, I went there and I ordered a super burrito and a soda!!! Simple with all extras, sourcream, wacamole, and cheese, all extra money is fine.... I got my burrito, and when I tried to get soda, it was flat, no gas at all... I told them they said I was wrong, they were fine, I said no, is not good is flat, well a lady came and checked, it was flat, I have to wait 10 minutes to some try to fix it, and when they "Fix it" still flat, I told them is not right, they don't care.... I asked them if I could switch it for an orchata, and they said no, I have to pay extra and bla bla bla!!!! And between all of this, I almost finished my burrito 🌯 all dry, not good. They gave me the orchata and asked me to pay more, I said yes when I finished my burrito 🌯, I finish to eat not really experiencing. At the end they didn't charge me extra for the orchata... but the way they act is not good, and I'm sorry, but they took a long time to get someone to try to fix the soda machine, and still wasn't working properly....

I wanted to give this place another try as my co-worker had a nice looking salad bowl the other day. The salad bowl should include beans, cheese and fresh avocado as well as your choice of protein and greens. I was given a bowl of greens with my choice of grilled chicken and some pico de gallo, no beans, no avocado and no cheese. The server behind the counter told me "all this extra" pointing to the avocado, cheese, guacamole and sour cream and a few other things, no offer of dressing which should also be included. The chicken was OK, at least better than the greasy carnitas that I had before. This was my third or forth try here, maybe I'm spoiled by having lived in Tucson and eaten better Mexican food but this was my last...