Chinese Dragon — Restaurant in Boston

Typically, I am not a person who post reviews of restaurants. I am in the industry. My job as a business manager is to read and respond to every review we receive I know the customers can be fickle and I know that customers can be bias, and I also know that within a restaurant we all can be human and have a bad day. I have struggled over the last 24 hours to determine whether or not I should be writing this review but sleeping on it. I just could not let it pass without giving it a comment. In addition to my responsibilities during the day, I act as the treasurer are for a nonprofit organization in Chelsea, Massachusetts . On June 20 we had a fundraiser and we chose to use this location to cater our event. As part of the fee, we were to be provided with food set up as well as all paper goods, plasticware, and serving utensils by way of prospective the same restaurant provided us with food for an event in 2023 and it was excellent and that was why we chose to use them again in 2024. So for context, this was not our first experience. Unfortunately, we were greatly disappointed from the beginning this time . The representative showed up and he was rude and he immediately was demanding. He wanted an expected help from our representatives to bring food in from his car as well as to set up the food, and was not willing at all to do what was expected of him and unpacking. Even in asking questions of him, the manner in which he spoke to the women who helping him was unprofessional and frankly unkind. I was busy with my other responsibilities at the time, but I was observant of this fact and had no doubt that the women that were working with him were in charge and did not need me to intervene, so I left things alone for the time being. I am the treasurer of the organization so once all of the materials and the food were in and the food was “set-up”. He was expecting to get paid, so I was called over and presented with the bill. I wrote out the check and I presented it to him. His immediate response was to look at the check and said “hey where is the tip no tip I can’t believe you’re not giving us a tip.” Rather than make a scene I explain to him that I was expecting the tip to be included in the bill as it was last year, I also explained that last year we were not expected to pay for things until they returned to pick up their materials at the end of the evening at which time I issued a check which included the tip and I would be happy when he returned to provide him with a tip provided the service was completed at that time. He asked me when he could return and I told him that 9 o’clock would be appropriate and he left. At 9 o’clock, he returned and immediately said before he even began to clean up is, where is the tip at which time despite my best judgment provided him with a tip, he took his chafing frames, left all of the food and the water trays and left. Now you may think as a nonprofit, maybe we were asking too much but any interest in full disclosure we paid full price we did not receive or ask for a discount in any manner from this restaurant. We did not ask them to give us a donation. We did not ask them for a discount. And we did not ask them for any special consideration at all. This is not sour grapes because they said no, and we are trying to give them some negative PR, because as we said, they received our business this time out because of such a great job that they did the first time out last year.

Annotation: 09.13.2024

In response... Yes the event...

Tonight I called to place a delivery and instantly the lady who was working picked up the phone and didn’t even tell me she was putting me on hold and I had to assume because I was talking to myself and I could hear her picking up other phones and taking orders. So I waited 5 minutes and she continued to take other people’s orders. So I hung and called back, as soon as she picked up she immediately was extremely rude and agitated, claimed she was by herself and she could see my number come up for a second time and that she was doing everything on her own and put me on hold again before I could say anything! I never met someone so rude and ignorant before, this place should consider hiring people that know customer service and are at least friendly, this lady clearly doesn’t like her job LOL. I also understand being alone and probably getting a lot of orders but that’s what happens when you are in the food industry, plenty of people in their own daily jobs are alone and doing stuff on their own especially if they are short staffed or have call outs. I ended up calling somewhere else for Chinese and WOW what a difference in customer service and how friendly they were and they ended up getting my order which was over $100. I don’t usually write reviews but this lady was super rude and looking at the reviews on here it seems like she is like that with everyone else. Save your money and order somewhere else, there’s so many other places that are much nicer and have...

Been ordering this chinese food for years and their service is the worse i order a plate with a 2 litter the driver forgot my litter and tells me that he will bring it next time i order the next time when mind you i tipped the driver an extra 5$ plus payed full price for something i never got , and dont even bother going i use to go with mt friends to go sit down and they will throw their plates at you giving you attitude and treat every body else with respect I dont know what can somebody have done to you when they pay you tip you guys very well bwcause i understand and work as a manager business. As much as i love their food they dont know how to treat people and they will rob your money dont use card trust me dont use cash either they will find someway to short you as of this day i DONT RECOMMEND IT AT ALL and if you have a short temper trust me you'll lose it with them . i hope thw custumer service changes and their respect changes in the future . and also please cook your chicken I am ServSafe certified and your chicken is not fully fried I please advise you it is unhealthy for the public and especially the kids can get sick from the bacteria, like seriously you really dislike people that much i cant believe you guys are still open the board needs to revaluate your unsafe unhumane...