Chipotle Mexican Grill — Restaurant in Boston

I had a very disappointing experience at this Chipotle location. After waiting over 25 minutes in line, the employee who came to the front mentioned she was tired (which was understandable). However, when I finally ordered my steak bowl, she served me a regular portion — not double. Despite that, the cashier, who wasn’t even nearby during the order, suddenly announced that I would have to pay for a “double” serving.

I calmly explained that the server had given me a standard portion and that I shouldn’t be charged extra. Instead of listening, the cashier raised her voice for the entire restaurant to hear, saying that if I didn’t pay, I wouldn’t get my bowl. Her tone was unnecessarily rude and unprofessional.

To make matters worse, she told the other employee at the end of the line to throw my bowl in the trash “since she doesn’t want to pay.” It was humiliating and completely unnecessary. The situation escalated to the point that the manager came out. When I tried to explain what happened, the cashier kept talking over me, which was both disrespectful and unsettling.

Thankfully, the manager understood the situation, brought me to another register, and rang me up correctly for the regular steak bowl I had ordered. As I was checking out, the cashier shouted loudly, “I don’t even care,” in front of everyone.

This was one of the worst customer service experiences I’ve ever had — unprofessional, confrontational, and completely avoidable. I hope this location takes steps to improve employee training and respect toward customers. Very...

Never ever quality ingredients everything is burnt or been sitting. Then they play with you on the portions. Please please hire an entire new staff people that care about quality people that actually care about people. It’s a nightmare. I would post the food but I threw it away after a 20 min walk. My head is hurting from the 3 days in a row everything has been the same...

Food was amazing and service was awesome my pickup order got stolen and Jamani working on the orders remade my order immediately. Love...