Dunkin' — Restaurant in Boston

Fast and prompt and we got what we wanted the food and beverage was to our liking. But I'd discovered at this location for the cost of our items a piece there was less inexpensive option. They have $6 special sandwich, tots and coffee. I don't like egg because they don't make plain egg white anymore so I double up on meat on my croissant sandwich which I might say was scrumptious 😋. But afterwards I wanted tots and just said nevermind get something more later. We were both happy 😊 with our choice and went and sat on the window ledge in the store ate our breakfast. Like 👍 slogan says run on down will definitely do that when in that area and get the special if it is still there. It was windy that day so I could have got a...

The customer service is very poor here and the staff works very inefficiently. I stood at the walk up window to order and saw they were busy and waited patiently. After 5 minutes, 10 rude stares, and finally a wave around to come inside, I asked if the window was closed so that I’d know for future reference and was berated by an attitudinal blue haired young girl. I came in respectfully and spoke respectfully, yet somehow her lack of life life satisfaction was projected onto me. 3 employees and not 1 simply acknowledged me during my wait or told me to come in for their convenience ( which would have been...

This place has the worst management I’ve seen in a while and the employees do not care about giving you what you ordered. this is my third time coming in and this chubby kid rudely handed me the wrong thing WITHOUT EVEN TELLING ME then when he saw me open the bag he quickly mentioned he’s out of croissants so now I just have to eat the wrong $6 sandwich. I hate that things have gotten so bad that the vibe now is just “whatever at least you got something..” it’s also constantly messy and today there was ice all over the floor with no caution sign. this...