Lani's Pizza — Restaurant in Boston

Seems like something changed at this place and I would be lying if I said it was an improvement. The customer service still exists as it once was but what baffled me this visit was the sale of a burnt pizza. I made the common mistake,which I always regret when it backfires, of not checking my food before I leave a location. Upon getting home, I discovered what smelled like nothing was a tough,burnt, cold pizza(I’m sure that’s an oxymoron). I really hope that this was a one off but won’t hold my breath. A pizzeria that didn’t need a check before you left, now has me thinking it’s a hit or miss. The fries I didn’t feature were okay and showed some potential. I would’ve given them 2.5 stars but am unable to do so,but because of the burnt pizza rounded...

Tonight was my first Time ordering Food. And was Last. Woman that answered phone sounds very frustrated (Very Unprofessional) taking orders. I understand it is Friday and weekends are busy took over 40mins for food to come. Call back to Pay over phone. Woman placed me on hold and never came back. To phone. Driver came told him. He tried to call store so I can pay over phone (had no cash on me) all phones busy ( because she still had me on hold over 9 mins). Was only placing Order because Reviews was Great. This REVIEW IS A 1. Need more help. More Professional Person answering phones...

Ordered a steak and cheese Calzone that was so burnt. Even the cooked onions were burnt. It was the driest Calzone I ever encountered. I called lanis to complain and they wanted me to return the food, but I couldn't return it as I don't live close to the shop so I got a $5 credit. Smh. Thats not what I paid for this burnt Calzone. $26.53 down the drain. You owners need to do better. How can you sell something like that. Would you buy a burnt calzone? Nope, so you shouldn't sell it either. Really dissapointed.quality check is needed at Lanis. I have...