McDonald's — Restaurant in Boston

This one sux!!! I don’t complain much but this was bad and they forgot to put cheese on anyone’s order and I know it sounds petty and I would never complain about something that stupid but I will explain why. They have an attitude and act like they’re better than their customers. I asked to have a sausage and cheese and was deciding what size frappe I wanted and they start making the sandwich and frappe then give me my total. I said I want a Large Frappe and she says they already made you the small (I think it was already made before I got there) which is fine so I got the small even though my order wasn’t confirmed and I didn’t pay. Then when my sandwich comes and they didn’t put cheese on it. Then I said can you forgot the cheese and she said no that I have to pay extra which you don’t on a sausage biscuit but whatever it’s only .30 cents but she should have put my order of cheese in when I asked. They didn’t apologize or anything just had an attitude. They were so rude to 2 other customers that had to sit and wait. I thought the other customer who was an older woman was being rude at first because I didn’t see what was going on at first but a few minutes later I saw she had the same issue as me where they didn’t add cheese to hers when she specifically asked for it then after they make it and she pays they want to charge her extra. I can see why she was heated and wanted to leave but she waited and got her meal. Then the manager/supervisor lady gets in her face and points in the customers face which I thought was messed up and she was a grown adult in her 20s or 30s!!!

Anyways, if they are so miserable and can’t put a fake happy face on or hate working with people/customers they should get another job!!! They probably make more money than a lot of kids their age as McDonalds pays pretty good now. The manager was an adult definitely older than 25 and her behavior...

The service is horrible. The employees are extremely rude unless you speak spanish due to their limited English. I watched them skip over customers including myself.

I tried to order at the register & gave the woman a code from the app. She then told me I could not order my sandwich the way I wanted to. I told her nevermind I would just order through the app & she could cancel the transaction on the register. She said ok but did not cancel the transaction. She took the next person's order on the register & it was charged to my card that is connected to the app as she still had my app code on the transaction she never canceled & only voided the items. I mentioned it to them as I seen the charge immediately. They told me there was nothing they could do as there was no manager on duty.

Contacted corporate who told me to contact the store. The franchise owner never reached out to me & the employees said they don't know who owns the location. Usually there is a franchisee info sign in most locations but not this one. I asked when a manager would be in. They told me the next day. I went in & still no manager they claimed. They were very rude & dismissive & called me a liar.

I will never return here & I don't...

these employees are rude. i came in today because the uber delivery driver brought me someone else’s order. i told them and they looked at my receipt that clearly says what i ordered and what was in the bag was not it. the manager was looking at me up and down, speaking in spanish and just being rude to me. i didn’t even do anything wrong. All i ask is for respect and my order to be corrected. i’m sorry if other customers might have done your store wrong in the past, but i’m not them. i just felt so disrespected smh. Just correct the mistake and be done with it. i didn’t come in there blaming them nor did i raise my voice, i simply stated that i got the wrong order delivered to me and i just wanted my order corrected. hopefully she has a better rest of her day today and the weekend is good...