Stash's Pizza — Restaurant in Boston

I called and placed an order on a Sunday afternoon. The guy confirmed my order by repeating it back to me and then said, "15 minutes." I got there and no one had a clue. Everyone was doing the "blame game" only to find out that the guy who was taking phone calls never shared my order with the chef. I had to wait twenty extra minutes for my order. My family members were waiting in the car. I was too disappointed. Anyway... ...Got it home. Opened it and saw that the chicken tenders weren't tender at all! They were dry and over cooked and close to burnt and the fries were brick sticks! They were crunching like crunchy granola. The specialty pizza I ordered was pretty good but it was saltier than I like it. This was 2 Sundays ago, if I'm not mistaken. It was horrible. My family couldn't eat it and we didn't get to eat together because I had lost time dealing with Stash's. I had to run to work with a salty piece of pizza. Mind you- they never gave a discount for the inconvenience of having me wait extra time for them to figure out why my order was not made. The bill was about $40 for a late, salty, dry, over cooked, tough, and overall BAD experience. #NoThankYou...

I been coming to stash's for almost 20 years! This was my favorite steak and cheese spot but not any more. All though the food is good, the customer service is going from bad to worst. I called in a order on 8/9/17 at 12:00 am or so. I arrived at 12:30am and waited 15 minutes to get my food only to find out half my order was never cooked. This is the third time in a row over the last few weeks that this has happened to me and the workers think its a big joke and not that serious. Then the worst part of it all none of the staff ever apologizes to you when they mess up, but are quick to try and complete the order by saying "we will cook it now". Wait so call in ahead 1/2 hour then 15 - 20 minutes to get waited on, then wait another 15 minutes to wait for something i ordered almost an hour ago. My visits and dealings with this location are becoming slim to none at this point and i feel disappointed and let down again by what used to be my favorite spot. 2 stars for terrible service and lack of acknowledgement for mistakes and correct them while keeping your customers satisfied.

Deepest...

I've ordered numerous times from Stash's and their great!!! But, when it comes to my ham/cheese sub they can never get it right! WHY??? I don't use mustard or mayo. I like plenty of oil on my bread (drenched), prior to putting the ham/cheese on it. I always ask for extra, extra onions, lettuce, salt/pepper and top it off with oil.

What did I get last night. A drip of oil, 5 to 6 rings of onion, no lettuce, no salt/pepper and no oil on top. My sub was DRY. Why can't they get it right. I ordered a large sub cost over $12 and to get all the way home and find out you did not get what you ask for is disappointing.

My previous 2 orders were called in. I actually placed this order while in the shop. I kept repeating to the guy what I wanted and he kept saying I got you, I got you..

There were two people (male & female) that worked there and made my sub exactly how I liked it, whether I called it in or there in person and have not seen them in a while. Please...